Summary
Overview
Work History
Education
Skills
Timeline
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Derrick Iv

Derrick Iv

Redmond,WA

Summary

Highly motivated program management professional committed to balancing company goals while helping customers find/obtain satisfactory solutions. Experienced in defining product strategies, collaborating with cross-functional teams, and driving product development lifecycles. Skilled in customer relations, time management, and technical aptitude to adapt to innovative technologies. Ready to embrace the discomfort of learning to material that may come across adapting to new projects and communication environments.

Overview

5
5
years of professional experience

Work History

Program Coordinator

University of Washington
12.2022 - Current
  • Support MCB fiscal specialist with travel and lodging arrangements for prospective students to ensure punctual arrival
  • Design promotional materials for all recruitment events including brochures and working with vendors for supply chain management and understanding UW branding policies
  • Organize and facilitate weekly recruitment meetings, setting agendas and taking minutes
  • Follow up with staff on assigned tasks so that deadlines are met
  • Identify new information organization and communication challenges and investigate possible solution

Campaign Specialist

Fund Drive
09.2022 - 12.2022
  • Provide exceptional customer service to more than 50+ nonprofits and employees who serve as volunteer campaign coordinators for their departments via phone, email and/or in-person
  • Implemented workplace fundraising strategies, including effectively engaging in the UW community through in-person or online communications, social media and virtual connections
  • Coordinate and support meetings, trainings and other speaking opportunities
  • Analyzing department’s prior campaign efforts from beginning to close and maintaining a detailed account of all coordinator contact and activities throughout the campaign

Customer Project Specialist

Leviton
12.2020 - 05.2022
  • Participate in weekly forecast calls with customer leadership reporting pipeline generation to ensure a smooth product delivery process
  • Working in partnership with the internal stakeholders to develop strong customer prospects and acquire lasting customer contracts
  • Maintain strong relationships with existing and non-existing clients through appealing customer service communication
  • Recognize and represent client needs to cross-functional stakeholders
  • Plan and coordinate meetings with supporting companies to establish prospects and project acquisitions

Inside Sales Representative

03.2018 - 12.2020
  • Processed over 100+ order entries and delivered 50+ price quotes daily
  • Solved customer issues related to orders and handling of products and provided compensated feedback to transaction-related issues
  • Demonstrated clear and concise communication amongst 100+ different customers and developed strong relationships that helped increase revenue
  • Handled and provided warm customer support for other professional consumers
  • Supported technical aptitude for communicating our product to all levels of an organization

Education

Bachelor of Arts - Media & Communications

University of Washington
06.2018

Skills

  • Tape Editing
  • Campaign Development
  • Human Resources Understanding
  • Call Triaging
  • Program Improvements
  • Staff Development

Timeline

Program Coordinator

University of Washington
12.2022 - Current

Campaign Specialist

Fund Drive
09.2022 - 12.2022

Customer Project Specialist

Leviton
12.2020 - 05.2022

Inside Sales Representative

03.2018 - 12.2020

Bachelor of Arts - Media & Communications

University of Washington

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Derrick Iv