Derrick Jackson
Tuscaloosa
Summary
Experienced Community Manager with a strong focus on delivering exceptional customer service to potential and existing residents. Demonstrated expertise in maintaining community occupancy and ensuring compliance with regulations and standards. Proficient in supporting the corporate and leasing team to uphold property standards, contributing to a thriving and well-maintained community.
Overview
4
4
years of professional experience
Work History
Community Manager
LYND Living
07.2024 - Current
- Responsible for processing rental payments
- Responsible for overseeing upkeep and maintenance of property
- Responsible for overseeing all office and maintenance staff
- Responsible for completing all incoming invoices and financial reporting for the property
- Inspected vacant units and arrange for new repairs and materials as required
- Arranged contracts for Maintenance Vendors, Trash Vendors, Landscaping vendors and contractors
- Contact and set payment arrangements for residents in delinquent status
- Regularly inspected curb appeal of facilities to keep property great shape
- Distributed and followed up on tenant renewal notices
- Worked with leasing teams to maintain market readiness and facilitate smooth transitions
- Kept accurate records of all resident and tenant correspondence
- Resolved conflicts between tenants regarding noise, encroachments and parking
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports
- Created proposals, lease offers, and documents for incoming and current tenancies
- Escalated major issues to property manager for immediate remediation
- Kept meticulous records of correspondence between management and tenants
Assistant Community Manager
Allied Orion Group
09.2023 - 06.2024
- Responsible for processing rental payments
- Responsible for updating delinquency notes and reviewing delinquency reports daily
- Contact and set payment plans for all residents in delinquency
- Collected, completed and processed lease applications
- Answered phone calls and emails and responded to questions from prospects quickly and effectively
- Set appointment times for individuals to tour facilities and see available units
- Showed apartments to potential tenants and answered questions regarding the community
- Regularly inspected curb appeal of facilities to keep property great shape
- Distributed and followed up on tenant renewal notices
- Worked with leasing teams to maintain market readiness and facilitate smooth transitions
- Kept accurate records of all resident and tenant correspondence
- Resolved conflicts between tenants regarding noise, encroachments and parking
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports
- Created proposals, lease offers, and documents for incoming and current tenancies
- Escalated major issues to property manager for immediate remediation
- Kept meticulous records of correspondence between management and tenants
- Validated rental eligibility through RentCafe and processed through Screening Works, a third party screening software
Leasing Manager
MMI Properties
07.2022 - 07.2023
- Collected, completed and processed lease applications
- Answered phone calls and emails and responded to questions from prospects quickly and effectively
- Set appointment times for individuals to tour facilities and see available units
- Showed apartments to potential tenants and answered questions regarding the community
- Regularly inspected curb appeal of facilities to keep the property in great shape
- Distributed and followed up on tenant renewal notices
- Worked with property managers to maintain market readiness and facilitate smooth transitions
- Kept accurate records of all resident and tenant correspondence
- Resolved conflicts between tenants regarding noise, encroachments and parking
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports
- Created proposals, lease offers, and documents for incoming and current tenancies
- Escalated major issues to property manager for immediate remediation
- Kept meticulous records of correspondence between management and tenants
- Validated rental eligibility through RentCafe and processed through Screening Works, a third party screening software
- Prepared all application files for property managers approval, upon move in converting those files to a resident file
- Make daily collections calls for all residents who owed a balance on the delinquency report
Leasing Consultant
First Communities
07.2021 - 06.2022
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Verified tenant incomes and other information before accepting lease applications
- Distributed and followed up on tenant renewal notices
- Held high approval rating and maintained customer loyalty with top-notch service
- Resolved conflicts between tenants regarding noise, encroachments and parking
- Escalated major issues to property manager for immediate remediation
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation
Leasing Consultant
Cardinal Group
03.2021 - 07.2021
- Performed background, reference and credit checks as part of screening process of prospective tenants
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Invited prospects to fill out an application upon completion of a property tour
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
- Escalated major issues to property manager for immediate remediation
- Scheduled various contractors to complete needed work on vacant and occupied units
- Used CRM to keep record of financial transactions and rental applications
Education
Music Technology -
University of Mobile
Mobile, AL05.2018
High School diploma -
Sylacauga High School
Sylacauga, AL05.2014
Skills
- Fair Housing Regulations
- Yardi
- CRM
- RentCafe
- Entrata
- OneSite
- Microsoft Office 365
- Customer service
- Communication skills
- Records management
- Time management
- Computer literacy
- Social media marketing
- Maintaining
- Closing Ratios
- Resident Relations
- Collections Procedures
- Lease Management
- Maintaining Occupancy Levels
Timeline
Community Manager
LYND Living
07.2024 - Current
Assistant Community Manager
Allied Orion Group
09.2023 - 06.2024
Leasing Manager
MMI Properties
07.2022 - 07.2023
Leasing Consultant
First Communities
07.2021 - 06.2022
Leasing Consultant
Cardinal Group
03.2021 - 07.2021
Music Technology -
University of Mobile
High School diploma -
Sylacauga High School
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