Open To Work
Derrick jefferson
Phenix City,Alabama
Summary
Dynamic customer service professional with a proven track record at Verizon, excelling in conflict resolution and relationship building. Adept at managing high-stress situations, I enhanced customer loyalty through empathetic complaint handling. Skilled in project management and documentation, I streamline processes to ensure timely project delivery and client satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Verizon
03.2022 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Leader - Project Management
Nashville Dirtworks
01.2020 - 01.2024
- Developed comprehensive project plans, ensuring timely completion of tasks and delivering client satisfaction.
- Streamlined project management processes for increased team efficiency and improved project outcomes.
- Maintained detailed documentation of all projects managed, establishing a valuable knowledge base for future reference.
- Coordinated with stakeholders to identify project requirements, aligning goals and expectations for successful results.
- Troubleshot issues promptly, ensuring minimal impact on deadlines and overall project success.
Education
Smiths Station High School
Smiths Station, ALAssociate of Arts - Marketing
Western Kentucky University
Bowling Green, KY08-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Scheduling
- Microsoft outlook
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteTimeline
Customer Service Representative
Verizon
03.2022 - 03.2025
Team Leader - Project Management
Nashville Dirtworks
01.2020 - 01.2024
Smiths Station High School
Associate of Arts - Marketing
Western Kentucky University
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