Derrick Johnson
Philadelphia,PA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in Patient satisfaction,
Overview
24
24
years of professional experience
Work History
Admin Coordinator II
Thomas Jefferson University Hospitals
12.2018 - Current
- Monitored front areas so that questions could be promptly addressed.
- Inventoried and ordered office supplies to maintain availability of products.
- Entered data, generated reports, and produced tracking documents.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Contributed to patient satisfaction growth by identifying opportunities for process improvement and recommending actionable solutions.
Surgical Liaison
Thomas Jefferson Hospital
03.2008 - 02.2018
- Established effective communication channels between Operating Rooms, Recovery Room and SPU by organizing and facilitating cross-functional meetings.
- Streamlined information flow for increased efficiency by implementing a centralized communication .
- Improved interdepartmental collaboration with regular team building activities and open forums for discussion.
- Served as the primary point of contact, fostering strong relationships between internal teams and Family's.
Associate Manager
Gap Inc
02.2000 - 07.2007
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reviewed sales and gross profit report to assess company efficiency.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved client satisfaction by consistently delivering high-quality work on schedule.
Education
No Degree - Psychology
Drexel University
Philadelphia, PA08.1999
Skills
- Scheduling
- Customer Service
- Decision-Making
- Data retrieval systems
- Administration and Operations
- Relationship Building
- Best Practices Implementation
- Schedule Coordination
- Information Collection
- Workflow Optimization
- Patient Registration
Timeline
Admin Coordinator II
Thomas Jefferson University Hospitals
12.2018 - Current
Surgical Liaison
Thomas Jefferson Hospital
03.2008 - 02.2018
Associate Manager
Gap Inc
02.2000 - 07.2007
No Degree - Psychology
Drexel University