Derrick Johnson
Manor,TX
Summary
Adept at field operations and fostering professional relationships, I significantly enhanced workplace safety and customer satisfaction at SAM LLC. My expertise in equipment troubleshooting and proactive communication skills led to a 30% increase in efficiency. I excel in multitasking and adapting to diverse work environments, always prioritizing team collaboration and safety protocols.
Experienced with diagnosing and repairing technical issues in field settings. Utilizes problem-solving skills to ensure efficient and reliable equipment performance. Knowledge of industry best practices and safety protocols guarantees high-quality service and client satisfaction.
Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in equipment repair and maintenance.
Overview
31
31
years of professional experience
Work History
Field Technician
SAM LLC
10.2018 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Delivered high-quality work by diligently following standard operating procedures.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Calibrated new and existing equipment for optimal performance.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Communicated with customers to provide updates, gather information and resolve issues.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Ensured optimal performance of critical systems through routine inspections, adjustments, and repairs as needed.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
- Increased overall efficiency with thorough documentation of completed tasks, diagnostic results, and recommendations for improvements.
- Utilized safety practices with no complaints or accidents.
- Performed preventative maintenance tasks on schedule basis which resulted in increased lifespan of equipment.
- Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
Locator
USIC Locating Services
02.2014 - 10.2018
- Achieved high levels of customer satisfaction through effective communication and consistent delivery of accurate locates.
- Enhanced workplace safety with strict adherence to company guidelines, OSHA regulations, and local laws.
- Reduced damage incidents to underground infrastructure through meticulous attention to detail and thorough documentation.
- Optimized locator performance through regular equipment calibration and maintenance checks.
- Provided support during emergency situations requiring immediate locating services to prevent further damage or disruption.
- Adapted quickly to changes in project scope or requirements, adjusting locate strategies as needed for optimal results.
- Located underground utilities accurately by using advanced equipment and mapping techniques.
- Improved team efficiency by training new locators on best practices and proper use of equipment.
- Maintained accurate records of completed locates, ensuring timely updates and clear communication with stakeholders.
- Mitigated potential conflicts between multiple utility providers by proactively coordinating schedules and sharing information.
- Developed strong relationships with clients through excellent customer service and prompt resolution of concerns.
- Minimized disruptions to public spaces during locate activities by maintaining clean work areas and adhering to traffic control protocols.
- Collaborated with construction crews for successful completion of projects while minimizing risk to underground assets.
- Stayed current on industry trends by attending seminars, workshops, and conferences related to locating practices and technologies.
- Managed workload effectively by prioritizing tasks based on urgency, complexity, and resource availability.
- Utilized GPS technology alongside traditional locating methods for enhanced accuracy in challenging environments.
- Used RD 8000 equipment to find subsurface utility lines and noted details in reports.
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
Cable TV Installation Technician
DCCOM
04.2000 - 02.2014
- Assisted in training new technicians on installation procedures, safety protocols, and company policies.
- Increased client retention by proactively scheduling follow-up visits to ensure optimal system performance.
- Stayed current on industry trends, technologies, regulations, and best practices through continuous learning and professional development initiatives.
- Provided exceptional customer service by patiently explaining system features and functionality to clients.
- Ensured timely project completion with strict adherence to installation schedules and deadlines.
- Enhanced customer satisfaction by efficiently installing and configuring cable TV systems in residential and commercial properties.
- Managed inventory levels of essential materials such as cabling, connectors, splitters, amplifiers ensuring sufficient stock for each project.
- Collaborated with team members to streamline installation processes, resulting in increased productivity.
- Routinely tested signal strength at multiple locations within the premises to guarantee uninterrupted reception quality.
- Maintained a high standard of professionalism while interacting with clients to address concerns or complaints.
- Utilized strong organizational skills managing multiple simultaneous projects maintaining high-quality workmanship standards.
- Adhered to all local/state codes and regulations throughout installation process contributing towards 100% compliance rating.
- Reduced service call-backs by effectively troubleshooting and resolving hardware, software, and connection issues.
- Safely navigated diverse environments including attics, crawlspaces, basements during installations depending on site requirements.
Electrician
Mayflower
05.1994 - 04.2000
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Stored and maintained power tools and equipment for each job.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
- Mentored apprentice electricians in proper installation techniques, safety protocols, and troubleshooting methods to enhance their skill sets.
- Inspected worksites and installations to verify compliance with state safety codes.
- Tested continuity of circuits in electrical wiring, equipment and fixtures using oscilloscopes.
Education
GED -
Roswell Job Corps
Roswell, NM05-1994
Skills
- Field operations
- Workplace safety
- Professional communication
- Data collection
- Safety management
- Environmental safety
- Cable pulling
- Problem-solving
- Attention to detail
- Relationship building
- Following safety practices
- Customer relations
- Multitasking Abilities
- Worksite preparation
- Customer service
- Equipment troubleshooting
- Diagnostics and troubleshooting
- Organizational skills
- Preventive Maintenance
- Excellent communication
- Teamwork
- Teamwork and collaboration
- Problem-solving abilities
- Construction
- Multitasking
- Reliability
- Work order completion
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Team building
- Safety protocols
- Self motivation
- Goal setting
- Risk assessment
- Blueprint reading
- Professionalism
- Troubleshooting techniques
- Interpersonal skills
Timeline
Field Technician
SAM LLC
10.2018 - Current
Locator
USIC Locating Services
02.2014 - 10.2018
Cable TV Installation Technician
DCCOM
04.2000 - 02.2014
Electrician
Mayflower
05.1994 - 04.2000
GED -
Roswell Job Corps
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