Derrick Jones
Alexandria,VA
Summary
Creative Senior Program Manager with exceptional background in Professional Services industry. Proven success building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior Program Manager, Consulting Solutions
PwC
Washington, DC
4 2022 - Current
- Created and implemented strategies to promote racial equity within an organization, resulting in increased client acquisition across multiple companies within finance and retail sector
- Developed client relationships at the most senior level through a deep understanding of the business DEI challenges while being able to extend existing client engagements, package, and drive the best solutions for these clients
- Built relationships with key client executives, especially identifying new 'white space' relationships, to generate and develop ideas, pursue opportunities, and close sales
- Also, provided account and pursuit teams with deep knowledge of the client's engagement history, culture, organizational structure, competitive landscape, and differentiators from the client's perspective
- Conducted regular client meetings with executive level (C-Suite) staff to assess needs, provide updates on services, and identify opportunities for upselling additional products or services
- Responsible for driving business development and generating sales more than $1.5million annually
- Oversee the development of project plans, schedules, and adherence to contractual service level agreements
- Maintained and defined project objectives to meet company goals in customer satisfaction and financial performance
- Assisted in the development of full cycle employee performance management activities including coaching, counseling, career development and disciplinary actions, hearing, investigations and resolving employee grievances and counseling employees
- Conducted financial analysis and forecasting to support strategic decision-making and resource allocation
- Developed and managed budgets, tracking expenses and identifying cost-saving opportunities
- Collaborated with finance teams to analyze financial data and provide insights for budget planning and performance evaluation
- Lead creation of PMO Managed Services practice designed for Tax departments
- Developed framework for business development, execution, and engagement closure with sales exceeding $1million for first year revenue
- Established a strategic program office and developed governance processes for the execution of tax transformation activities of several workstreams across multiple projects
- Lead a cross-functional team in the design and delivery of a bespoke Dual Risk Rating system to support a banks modernization program as well as advancing strategic customer engagement transformation initiatives
Assistant Vice President, Data, Technology, Innovation
Deutsche Bank
Mclean, VA
05.2020 - 03.2022
- Plan and manage onboarding activities related to Splunk implementation for 600+ applications for F4 group audit
- Collaborated cross-functionally with a broad set of technical and business partners to drive overall program to further DB data security initiative
- Managed system interdependencies and facilitated technical discussions communicating solutions and decisions with both engineers and non-technical Product Owners
- Allocated work across team members, managing priorities and schedules, while serving as an escalation point for team-related issues and concerns with audit or personnel
- Monitor team milestones to completion by identifying and controlling process and operational roadblocks and by consulting with Developers and stakeholders escalating critical issues
- Documented, monitored, and tracked requirements, plans, risks, issues, actions, costs, schedules, benefits related to Splunk implementation
- Collaborate with senior management to develop annual and quarterly goals for the team, track progress and reported on performance weekly and monthly
- Managed and directed overall project team activities and monitored progress, including project health, capacity planning, developing and mentoring staff, and internal process improvement activity
Project Manager (Contractor)
ITech AG (Dept. of Justice)
Fall Church, VA
12.2019 - 05.2020
- PMO within the Office of Immigration Reform and responsible for managing enterprise projects and supporting staff
- Managed the SDLC process for the ECAS Development teams with a focus on costs, schedules, resources, and releases
- Executed replacement of current FOIA Case Tracking system and the development a new FOIA Public-Facing Portal which included data migration from legacy application
- Managed the SDLC process for the ECAS Development teams with a focus on costs, schedules, resources, and releases
- Responsible for planning project activities, tasks, milestones, budget, resources, and performance measures within ServiceNow ITBM
- Assist in business capture and proposal process for RFQ/RFP client responses for business development opportunities
- Executed replacement of current FOIA Case Tracking system and the development a new FOIA Public-Facing Portal which included data migration from legacy application
- Implemented mass notification PAAS system for 4 regions throughout United States where responsible for initiation of requirements through development and project close out
Manager, FP&A
E*TRADE Financial
Arlington, VA
07.2017 - 11.2018
- Planned, organized, and executed all technology infrastructure projects within Financial Planning and Analysis department
- Held accountable for the quality and customer acceptance of all project deliverables while managing project issues, risks, communication, and stakeholder management
- Managed the proof of concept and implementation for cloud solutions Oracle Database Cloud Service (EPRCS)
- Served as an enterprise leader to drive efficient operation of the project teams including overall plans, priorities, budget and risk management
- Delivered and supported a large-scale software-based system including a full range of support services (system operations, system modernization, account management, consulting, help desk, etc.)
- Planned, directed, and coordinated all internal finance IT help desk requests
- Gathered and analyzed metrics to benchmark help desk workload and performance and identify trends
- Collaborated extensively with client business leaders to develop project budgets, timelines, and deliverable expectations
- Oversaw all project tracking and reporting functions related to KPI's and financial milestones
- Defined the project scope and create established requirements and budget projections
- Directly supervise 6-10 developers, architects, and business subject matter experts for Hyperion FDMEE integration
Project Manager, Enterprise Solutions & Technology Services
P/S/L Group
New York, NY
06.2016 - 10.2017
- Oversaw all internal project execution related to various technical finance enhancements and new systems development from initiation to final delivery for all Deltek Maconomy initiatives
- Organized and managed priorities to ensure all projects were completed effectively, timely, and within budget
- Created a robust enterprise-wide agile project management framework for all system enhancements and additions that include executive dashboards, KPI's, and metrics
- Developed and monitored schedules within Smartsheet to ensure that projects were completed within established deadlines
- Lead progress meetings tracked and maintained detailed issues and risks logs, and prepared appropriate status reports
- Prepared and facilitated daily scrum meetings, sprint planning sessions, backlog refinement meetings, and demos
- Directed Level I and Level II Help Desk support team-managed, trained, and monitored cross-functional team of 8 members
- Designed and developed IT strategy to support a Global user base of more than 500 users throughout Canada, Mexico, UK, and Malaysia
- Created process improvement initiatives based on help desk data received from Tableau to gain operational efficiency within Global user base
Consultant
Resource Global Professionals (RGP)
New York, NY
03.2013 - 06.2016
- Led Integration of NYU Langone & Lutheran Medical Center that included PeopleSoft Finance module implementation for 5500 users using Agile/Waterfall methodologies, business process integration, data conversions, change management, and hardware infrastructure
- Lead change management efforts regarding training and adoption of new technology platforms and Finance business operations
- PMO Support within Credit Suisse IHC Legal Entity program that was responsible for the execution of CCAR initiative
- Assisted in establishing program governance evidenced by establishment of steering committees for all IHC programs to communicate program developments, ensure escalation of relevant issues, and provide a forum to engage with senior stakeholders on resolution
- Provided PMO support in development and tracking of project schedules, scope, RAID logs, deliverables, and overall portfolio performance for Salesforce implementation
- Documented weekly meeting minutes (minutes include task, action item descriptions, owners & due dates)
Education
Bachelor of Science (BS) - Business Administration
Delaware State University (Wesley College)
Dover, DE 08.2000 - 01.2005
Skills
Customer Relationship Management
Innovation
Transformation
Project Management
Program Management
Cross Functional Leadership
Managed Services
Process Development
Business Development
Business Process Improvement
System Integration
Strategic goal development
Certification
Project Management Professional (PMP), Project Management Institute, 05/31/27
Timeline
Assistant Vice President, Data, Technology, Innovation
Deutsche Bank
05.2020 - 03.2022
Project Manager (Contractor)
ITech AG (Dept. of Justice)
12.2019 - 05.2020
Manager, FP&A
E*TRADE Financial
07.2017 - 11.2018
Project Manager, Enterprise Solutions & Technology Services
P/S/L Group
06.2016 - 10.2017
Consultant
Resource Global Professionals (RGP)
03.2013 - 06.2016
Bachelor of Science (BS) - Business Administration
Delaware State University (Wesley College)
08.2000 - 01.2005
Senior Program Manager, Consulting Solutions
PwC
4 2022 - Current