Derrick Kitayiga
Woodland,CA
Summary
IT Support Specialist Profile I'm an IT support specialist with an experience one year i have worked with RAJID PREMIER CONCEPTS , maintaining computer systems and hard ware , installation of hardware and configuration , updating and fixing issues related Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Focused and safety-conscious Driver with history of delivering packages for global logistics organizations. Top team member with strong stats and delivery performance. Observant at all times to avoid accidents or incidents. Responsible [Job Title] brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Delivery Driver
Carquest Auto Sales
Woodland, CA
05.2021 - Current
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Fostered positive working relationships with regular customers.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Created and submitted delivery and DOT logs.
- Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
- Safely operated heavy lifting equipment such as fork trucks and cranes.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Checked loads against documentation before completing final delivery at destinations.
- Refilled truck after completing deliveries to return in ready-to-use condition.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed inspections daily to identify needed upkeep on vehicles and document performance concerns.
- Collected payments for completed deliveries and services daily.
- Loaded and unloaded delivery vans per shift.
- Completed on-time deliveries by choosing best and most efficient routes.
- Updated routes based on weather and road conditions in real time to decrease delivery times .
- Minimized company liability and risks to loads by obeying traffic laws.
Life and Health Insurance Agent
American Income Life Insurance Company
Woodland, CA
01.2021 - Current
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Promoted products and services using upselling and other sales strategies.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales
- Promoted products and services using upselling and other sales strategies.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
Sales Associate Specialist
Bestbuy Retail Store
Woodland, CA
10.2020 - 01.2021
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered questions about store policies and addressed customer concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Maintained clean sales floor and straightened and faced merchandise.
- Issued receipts and processed refunds, credits or exchanges.
- Supported efficient and timely replenishment of sales floor merchandise.
- Supported loss prevention goals by monitoring shopper behavior.
IT Support Specialist
RAJID PREMIER CONCEPTS
City of Los Angeles, CA
04.2019 - 04.2020
- Computer supplies , hardware and software engineering
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Delivered onsite technical support for employees.
- Managed backup and recovery of valuable data assets to safeguard availability and comply with applicable regulations.
- Updated and modified Software to maintain required performance metrics and safeguard against security flaws.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Managed high levels of call flow and responded to technical support needs.
- Installed security applications and devices and suggested additional security measures.
Education
Google IT Support Specialist CERTIFICATE - GOOGLE IT SUPPORT COURSE
GOOGLE
CALIFORNIA LA 06.2020 - 07.2022
Certificate - LIFE AND HEALTH INSURANCE
INSURANCE
CA 01.2021 - 02.2022
Certificate - INTRODUCTION TO DENTAL MEDICINE
UNIVERSITY oF PENNSYLVANIA
Pennsylvania Furnace, PA 06.2020 - 07.2022
Skills
- Valid Driver's License
- Payment Processing
- Traffic Laws and Regulations
- Route Planning
- Attention to Detail
- Inventory Management
- Vehicle Safety and Maintenance
- GPS Navigation
- Communication and Interpersonal Skills
- Delivery Verification
- Customer Relationships
- Ability to Lift 50 Pounds
- Delivery and Shipment Records
- Order Fulfillment
- Problem Solving
- Efficiency and Time Management
- Clean Driving Record
- Dependability and Honesty
- Safe Driver Training
- Loading and Unloading
- Contactless Deliveries
- Fee Collection
- Transportation Logs
- Cargo Records
- Payment Collection
Timeline
Delivery Driver
Carquest Auto Sales
05.2021 - Current
Life and Health Insurance Agent
American Income Life Insurance Company
01.2021 - Current
Certificate - LIFE AND HEALTH INSURANCE
INSURANCE
01.2021 - 02.2022
Sales Associate Specialist
Bestbuy Retail Store
10.2020 - 01.2021
Certificate - INTRODUCTION TO DENTAL MEDICINE
UNIVERSITY oF PENNSYLVANIA
06.2020 - 07.2022
Google IT Support Specialist CERTIFICATE - GOOGLE IT SUPPORT COURSE
GOOGLE
06.2020 - 07.2022
IT Support Specialist
RAJID PREMIER CONCEPTS
04.2019 - 04.2020
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