DERRICK LE'DON STEARN

• Customer Rating 4.92 out of 5 Stars
• Answered customer questions and helps resolve customer concerns promptly in a polite and professional manner. Follows company policies relating to customer check out to increase customer satisfaction.
• Answered telephone and emails promptly and provides friendly, helpful service to customers who call.
• Ensured that any negative feedback is taken into account and handled according to company policy.
• Used feedback to improve customer service.
• Responded promptly and effectively to customers' complaints and requests.
• Responsible for identifying and shopping customer orders in a timely fashion to ensure the customer receives an accurate and fresh order every time.
• Operated front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer’s cart.
• Operated console and picker devices to ensure accuracy.
• Maintained knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Maintained accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
• Maintained proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
• Followed all store and legal guidelines regarding sale of tobacco and alcohol.
• Helped maintain the overall cleanliness and presentation of the store.
• Served as an online ambassador for the store answering questions about order delivery, the Instacart platform, and the benefits of using the service

• Averaged 20+ Customer orders and interactions a Day
• Made decisions on customers' behalf if requested item is unavailable.
• Provided superior customer service; answers product-related questions, locates products, and helps in-store Customers, as needed.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Delivered packages and mail in a safe, responsible manner, following all applicable safety regulations
• Drove vehicle to deliver packages or letters within the delivery area of assigned post office or station
• Maintained current knowledge of routes, streets, landmarks, etc., pertaining to job duties
• Followed instructions regarding time schedules for deliveries and pickups as directed by supervisor/postmaster
• Safely transported high-priority cargo, ensuring timely delivery and minimizing risk of damage.
• Handled urgent requests efficiently, prioritizing tasks based on client needs and deadlines.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Completed on-time deliveries by choosing best and most efficient routes.

• 4.97 Customer Rating of of 5 stars
• Called the customer if there was confusion in finding the address of the customer.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Ensured that food orders were expedited by following up properly.
• Ensured that all safety, sanitation, and procedures were adhered to throughout the delivery.
• Drove to customers’ homes or offices in a safe way.
• Delivered orders to customers in a professional and friendly manner.
• Leaved food on the door if requested by the customer, and take a picture containing the door and food.
• Contacted customer service agents (if needed) to provide them with information on delivered food items.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

• Averaged 40+ package deliveries per route taken
• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Inspected load security and checked for damages.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.

• Worked with clients to create an customized plan for the best use of time and resources
• Digitally edited photos to enhance appearance.
• Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
• Edited, toned, captioned, and uploaded photographs for publication.
• Planned and prepared for on-location and studio shoots.
• Took photos from different angles and perspectives to capture perfect images.
• Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
• Assisted clients with creative ideas for photography needs.
• Maintained positive relationships with clients by communicating regularly throughout each project
• Executed standard photography operation procedures, including image editing techniques, tools, processes, and guidelines
• Managed photography sessions, maintained and handled photography equipment, and edited photos

Key Projects:

• CAPA Elementary School Spring & Easter Photos for Kinder Class of 2022 (Kinder)
• Portraits and Headshots- Client Lady P 2021
• Portraits- Client Alexander Carter 2021
• Portraits- Client Keyland Jackson 2022
• Headshots and Portraits- Client Mia Lewis 2022
• Portraits- Client Leah Stearn 2021

• Responsible for assembling recorded film and video footage, applying artistic editing techniques and creating finished projects
• Reviewed shooting script and raw material to create an shot decision list based on scenes' value and contribution to continuity
• Trimmed footage segments and put together an sequence of the film, to ensuring logical sequencing and smooth running
• Utilized Adobe Premiere to manipulate, splice, and sync video footage.
• Implemented sound effects and music to enhance overall effect of film or video.
• Maintained organized digital archives of raw footage, final edits, and other assets for easy access and retrieval.
• Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
• Improved client satisfaction by delivering visually engaging content tailored to their specific needs and preferences.
• Worked with graphic templates and seamlessly inserted into videos.
• Generated creative ideas to improve look and feel of projects.
• Delivered edits on time for reviews and final delivery.

Key Projects:

• CAPA Elementary Pep Rally Music
• CAPA Elementary STAAR Test Music
• CAPA Elementary Character Improvement Music
• Lingo By Rewind (Music Video)
• Swine By Blessem Le (Music Video)
• Modality E.P By Blessem Le & So'Ke Drap'r
• Blessem Le's Music Catalog
• S3CURI By LaughNowTube (Comedy Video)
• Zero Dreams By LaughNowTube (Comedy Video)
• Caldonia Cover By Whitney Vanshe

• Successfully manage and coordinate graphic design projects from concept through completion for 6 Clients
• Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
• Completed final touches for projects before rollout.
• Design and maintain website content of all graphic elements
• Conceptualize visuals based on requirements
• Work closely with clients to create a vision, conceive designs, and consistently meet deadlines and requirements
• Utilize various techniques to create optimized content; Motion graphics, video editing, digital graphics, typesetting, and exporting
• Ensure designs meet organizational standards and brand expectations, express ideas accurately, and represent the company or client appropriately

Key Projects:

• Blessem Le's Music Catalog Cover Art
• KMC Logo Client: Lady P
• LTB Logo Client: David Washington
• GIADO Logo Client: Chris Carter
• SATGS Logo Client: Sir Alex
• SKD Logo Client: So'Ke Drap'r

• Developed strong working relationships with crew members, creating a supportive and efficient work environment on set.
• Memorized lines quickly and delivered convincingly in different acting settings.
• Collaborated with directors and other cast members to refine performances.
• Interpreted scripts to create believable characters.
• Participated in table reads and rehearsals, ensuring a thorough understanding of scripts and character motivations.
• Used body language, facial expressions and vocal techniques to convey messages.
• Collaborated with directors and fellow actors to develop engaging character portrayals for stage and screen.
• Interacted with 20+ Actors and Set Workers to help produce the film

• Collaborated with directors and fellow actors to develop engaging character portrayals for stage and screen.
• Developed strong memorization skills for quick mastery of scripts, enabling efficient preparation for auditions and performances.
• Developed characters through improvisation and script analysis.
• Exhibited strong professionalism by maintaining punctuality, preparedness, and open communication throughout all stages of the production process.
• Grew a good relationship with the Director and Producer of the film; which led to filming 2 productions with them

• Participated in table reads and rehearsals, ensuring a thorough understanding of scripts and character motivations.
• Managed time to arrive on set when required to not delay rehearsals and shows.
• Exhibited strong professionalism by maintaining punctuality, preparedness, and open communication throughout all stages of the production process.
• Developed characters through improvisation and script analysis.
• Expanded professional network by attending workshops, conferences, and industry events, leading to increased opportunities for collaboration.
• Filmed 2 productions with the company

• Participated in table reads and rehearsals, ensuring a thorough understanding of scripts and character motivations.
• Managed time to arrive on set when required to not delay rehearsals and shows.
• Practiced lines and scenes independently and collaboratively to prepare for performances.
• Expanded professional network by attending workshops, conferences, and industry events, leading to increased opportunities for collaboration.
• Completed scene shots in 1 take and 1 day

• Elevated ensemble scenes through exceptional teamwork skills that cultivated a collaborative atmosphere among cast members.
• Developed strong working relationships with crew members, creating a supportive and efficient work environment on set.
• Adapted quickly to last-minute changes in scripts or stage directions, ensuring seamless performances for the audience.
• Enhanced audience engagement by incorporating memorable and charismatic performances in various productions.
• Stayed on set to film for 10+ hours every call day