Derrick Lee
Waxhaw,NC
Summary
Dynamic and results-oriented professional with diverse experience spanning office management, customer service, and leadership roles. Demonstrated expertise in organizing and maintaining efficient filing systems, ensuring optimal functionality of office equipment, and providing stellar administrative support to senior management. Adept at greeting visitors and clients with professionalism and warmth, enhancing organizational reputation. Proven track record in the hospitality industry, where I exhibited enthusiasm for products, delivered exceptional customer service, and implemented strategies to boost profitability and customer satisfaction. Skilled in team leadership, coaching, and mentoring to optimize employee performance and contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Server
Prime Fish
Charlotte , NC
03.2023 - Current
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Followed health safety guidelines when preparing and serving food products.
Office Manager
Century 21
Waxhaw , NC
01.2019 - Current
- Organized and maintained filing systems for documents and records.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Provided administrative support to senior management team.
- Greeted visitors, clients and guests in a professional manner.
- Developed positive relationships with internal customers through effective communication techniques.
- Proofread documents prior to distribution to ensure accuracy of content.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Coordinated open houses and showings for potential buyers and sellers.
Manager
The one
Charlotte , NC
03.2023 - 03.2024
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Established processes to ensure efficient workflow throughout the organization.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Assistant Manager
Crab du jour
Charlotte, NC
05.2022 - 10.2022
- VerifIed and confirmed staff schedules to properly cover shifts.
- Motivated staff through acknowledgment of hard work and achievements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Bachelor of Science - Health System Management
University Of North Carolina
Charlotte, NC05-2024
Skills
- Staff Development
- Goal Setting
- Team Leadership
- Scheduling and Coordinating
- Time Management
- Customer Service
- Microsoft Office
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
Languages
Chinese (Cantonese)
Professional
Affiliations
- ASA Club at UNCC
References
- Alice Limantara (646-769-0809)
- Donny Ngyeun (912-230-2644)
- Isabel Gonzalez (704-771-5084)
- Amy Le (336-392-4196)
- Grace Yuan (343-469-3328)
Timeline
Server
Prime Fish
03.2023 - Current
Manager
The one
03.2023 - 03.2024
Assistant Manager
Crab du jour
05.2022 - 10.2022
Office Manager
Century 21
01.2019 - Current
Bachelor of Science - Health System Management
University Of North Carolina
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