Overview
Work History
Education
Skills
Languages
Timeline
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Derrick Lee

Oklahoma City,OK

Overview

11
11
years of professional experience

Work History

Customer Care Representative

T-Mobile
Oklahoma City, OK
06.2024 - 03.2025
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Resolved customer complaints promptly and professionally.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Educated customers where applicable to alleviate need for future contact.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Delivery Driver

FedEx
Oklahoma City, OK
04.2022 - 03.2024
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.

Overnight Cashier

7-eleven Convenience Store
Oklahoma City, OK
04.2019 - 05.2021
  • Maintained accurate records of daily transactions including sales reports, deposits, product orders.
  • Stocked shelves with merchandise and ensured proper display according to company standards.
  • Ensured accuracy of all transactions by verifying amounts received against sales slips.
  • Processed customer payments quickly and returned exact change and receipts.
  • Checked personal identifications during alcohol and tobacco sales.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Followed established safety procedures when handling money and other valuable items.

Debt Collector

GC Services
Oklahoma City, OK
09.2016 - 10.2018
  • Identified delinquent accounts and contacted debtors to negotiate payment terms.
  • Contacted customers with delinquent accounts to solicit payment.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Utilized skip tracing techniques to locate hard-to-find debtors.

Drive-Thru Cashier

KFC
Oklahoma City, OK
05.2016 - 09.2016
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Restocked inventory when necessary to maintain sufficient levels at the front counter area.
  • Greeted customers promptly and responded to questions.
  • Verified that orders were accurate and complete before delivering them to customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Prepared drinks, ice cream and other special items to complete food orders.
  • Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.

Cook

Raising Canes
Oklahoma City, OK
05.2014 - 04.2016
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Supervised and trained kitchen staff on proper preparation techniques.

Education

High School Diploma -

Edmond Santa Fe
Edmond, OK
05-2014

Skills

  • Customer service
  • Conflict resolution
  • Effective communication
  • Product knowledge
  • Route optimization
  • Cash handling
  • Point-of-sale operation
  • Communication skills
  • Multitasking Abilities
  • Communication

Languages

English
Professional

Timeline

Customer Care Representative

T-Mobile
06.2024 - 03.2025

Delivery Driver

FedEx
04.2022 - 03.2024

Overnight Cashier

7-eleven Convenience Store
04.2019 - 05.2021

Debt Collector

GC Services
09.2016 - 10.2018

Drive-Thru Cashier

KFC
05.2016 - 09.2016

Cook

Raising Canes
05.2014 - 04.2016

High School Diploma -

Edmond Santa Fe

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Derrick Lee