Microsoft Office suite
DERRICK LEWIS
Shreveport,LA
Summary
Ambitious individual with strong organizational and multitasking skills and a natural aptitude for technology. Resourceful and results-driven, passionate about driving growth and efficiency to meet company needs and increase service value. Ready to apply knowledge and skills to any challenge, excelling in both individual and team capacities. Leveraging a seasoned work ethic, quickly adapting to different processes and driving company objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Records Clerk
Department of Labor Human Learning Systems
02.2024 - Current
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Generated reports from database systems to track records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
Residential Advisor Supervisor
Department of Labor Human Learning Systems
03.2019 - 02.2024
- Performed administrative tasks such as data entry, filing paperwork., as needed
- Prepared applicable reports to provide accurate documentation of student progress
- Planned and organized social events to help residents make friends and enrich social life
- Provided instruction on topics such as time management, study skills, health and wellness
- Enforced rules and regulations in a fair, consistent manner
- Supported resident advisors in managing their respective floors or buildings
- Provided guidance and support to students in a residential setting
- Communicated effectively with supervisors regarding any issues or concerns related to residents
Workforce Management Coordinator
Teleperformance USA
09.2004 - 07.2022
- Analyzed workforce performance trends to identify areas for improvement in productivity and efficiency
- Collaborated with other departments to ensure efficient deployment of personnel resources
- Implemented strategies to maximize staff utilization while minimizing labor costs
- Actively participated in strategic planning initiatives aimed at increasing operational efficiency
- Generated detailed reports on staffing levels, absenteeism rates and shift patterns
Education
Bachelor of Science (B.S.) - Business Administration
Wiley College
Marshall, TX05.2023
Skills
- Office Operations
- Workforce Management Tools
- Workforce Scheduling
- Staffing Requirements
- Statistical Data Analysis
- Microsoft Excel
- Electronic archiving
- Filing systems expertise
- Document analysis
- Procedure implementation
Certification
United States Army Reserves
E-4 Specialist
54 Bravo NBC (Nuclear, Biological, Chemical Specialist)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
IEX
AVAYA
Timeline
Records Clerk
Department of Labor Human Learning Systems
02.2024 - Current
Residential Advisor Supervisor
Department of Labor Human Learning Systems
03.2019 - 02.2024
Workforce Management Coordinator
Teleperformance USA
09.2004 - 07.2022
Bachelor of Science (B.S.) - Business Administration
Wiley College
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