Derrick L Tobias
Washington,DC
Summary
Dynamic and results-driven management professional with a proven track record of leveraging advanced technology and innovative business solutions to drive organizational success. Expertise in supporting a diverse workforce of over 10,000 employees across multiple locations, including both union and non-union environments. Recognized for exceptional leadership abilities and talent for developing comprehensive training programs that empower staff at all levels, from front-line employees to senior management. A strategic thinker and key contributor on executive teams, committed to fostering organizational development and enhancing corporate performance through effective team motivation and collaboration.
Diligent worker with solid foundation in managing daily operations and ensuring project timelines are met. Proven ability to oversee teams and coordinate with various departments to achieve seamless project execution. Demonstrated expertise in problem-solving and effective communication.
Overview
23
23
years of professional experience
Work History
Assistant Superintendent Service Delivery (RTRA)
Washington Metropolitan Area Transit Authority (WMATA)
10.2024 - Current
- As Assistant Superintendent of Service Delivery, I provide leadership and oversight to supervisory staff, ensuring field performance aligns with RTRA priorities through coaching, feedback, and redirection. I deliver accurate and timely incident-related information from initiation to resolution, while monitoring both the Metrorail system and Metrobus service areas to identify and escalate issues as needed. My role includes responding to emergencies, special events, severe weather, and other operational challenges, collaborating with bus and rail management to implement effective solutions. I maintain precise and professional communications with METRO 1 and senior leadership, demonstrating active listening and strong interpersonal skills when engaging with MICC, WIC, WMATA personnel, and jurisdictional partners. Additionally, I act as the direct liaison to METRO 1 at incident scenes, coordinate closely with Rail Supervisors and Bus Supervisors, and prepare comprehensive reports in compliance with RTRA requirements. To ensure continuous situational awareness, I actively monitor and participate in designated communication platforms, including Microsoft Teams channels.
- Maintained open lines of communication with clients to provide regular updates on project progress, address concerns promptly, and foster trusting relationships built on transparency and professionalism.
Operations Manager
Metro Integrated Command and Communications Center (MICC)
01.2017 - 01.2024
- I managed all aspects of the section to include establishing a comprehensive and effective bus radio communications program. Work closely with service superintendents, managers, and scheduling personnel to ensure service requirements are met effectively and within resource limitations. I also ensured that contingency plans were provided in the event of an emergency or special service, as well as served as a liaison between Bus and Rail operations in matters concerning emergencies or coordinated operating plans and unified policies and procedures. When designated, I would represent the Authority in meetings and in high-level planning sessions internally and externally prepared daily accident and defective bus reports for all bus and maintenance divisions using Microsoft Excel and Word applications for management reports. Monitor, evaluate, and manage the performance of the transit system, divisions, teams, and employees in alignment with the agency’s goals and strategic objectives. Send weekly SOP Safety Tips to WMATA bus fleet for operators to observe when they start their bus. Prioritize and assign work; conduct performance evaluations; ensure staff is properly trained; make hiring, termination, and disciplinary recommendations. Plans, schedules, coordinate, and manage the Utility Street Supervisory Program to include proper rotation of assignments and ensure adequate coverage is maintained.
Manager, Bus Service Operations Headway Program
Bus Service Operations
01.2013 - 01.2017
- Managed PCN route operations through active management techniques, constant route monitoring, and critical and analytical strategic planning. Responsible for the management of the headway based, Priority Corridor Network (PCN) and other routes requiring special monitoring; communicating daily with Headway Service Monitors and Service Operations Managers in the field to ensure the effective coordination and implantation of service improvement strategies to meet headway and on-time performance goals; assisting with the development and implementation of new headway bus and PCN routes; respond to high priority complaints from various offices and ensuring the timely resolution of issues; assist with the development and implementation of operations plans for special events. Responsible for training BOCC Operations Specialist in OTP. Assistant Superintendent Fill-in duties included managing the day-to-day operations of the BOCC. Resolving operation problems, monitor the completion of assignments, and reassigning assignments to Specialists to fit the needs of the office. Keep upper management abreast of emergency situations. Operator assaults, Bus Bridges, Major Accidents, and adverse weather conditions that have the potential to affect BUS service.
Manager, Bus Service Operations Drive Cam Coordinator
Bus Service Operations
01.2011 - 01.2013
- Handled day to day Bus Operations Administrations tasks: Processing Operator and Clerk payroll and sick reports, ensure accident investigations were accurate and completed on time; interview operators, prepared and administrated disciplinary actions established by WMATA guidelines, issued accommodations to excellent operators. ; Scheduled operator appointments for DOT physicals and adhered to Follow-up and Random Drug testing guidelines; prepared Monday Morning report; coached operators on events that trigged the Drive Cam. Familiar with SOP¿s, Union Contracts, Rules and Regulations, and NTO¿s: maintained 80% and above Drive Cam rating; investigated and responded to customer complaints.
Street Supervisor
WMATA
01.2008 - 01.2011
- I supervised the transportation functions of the division and street operations by assisting in the scheduling, assignment, dispatching, and review of scheduled services. Manage and conduct investigations of bus-related accidents preparing necessary reports detailing required data. Monitor the arrival/departure of buses at designated time points for maintenance of proper headway. Directs Metrobus Operators to change or extend runs if necessary and request additional vehicles for special or emergency situations. Monitored bus service using NextBus and vehicle control location system (vcls) system. Investigated customer complaints by type and contacted customer service of findings. Provided front-line service on special events to ensure customers are transported safely in a timely manner. Treated Operators consistently and fairly. Maintains trust, privacy, and confidentiality when possible and where appropriate.
Bus Operator/Utility Depot Clerk
WMATA
08.2002 - 01.2008
- Picked up and discharged passengers at scheduled bus stops according to Metro’s scheduled arrival time. I would provide information to passengers when requested and was responsible for collecting appropriate bus fares from passengers using electronic fare collection equipment. I would perform daily inspections of the vehicle operating condition before the scheduled run in compliance with applicable safety operating procedures and DOT regulations.
Education
Some College (No Degree) - Printing Management
University of The District of Columbia
Washington DCHigh School Diploma -
Ballou Senior High School
Washington DC06.1989
Skills
- Safety Compliant
- Accident Investigtion
- Strategic Planning
- Employee Relations
- Problem Solving
- Accident Investigation
- Proficient in Microsoft Office Suite
- CleverCAD
- Maximo
Summary of Qualifications
Safety Compliance
Languages
English
Native or Bilingual
Timeline
Assistant Superintendent Service Delivery (RTRA)
Washington Metropolitan Area Transit Authority (WMATA)
10.2024 - Current
Operations Manager
Metro Integrated Command and Communications Center (MICC)
01.2017 - 01.2024
Manager, Bus Service Operations Headway Program
Bus Service Operations
01.2013 - 01.2017
Manager, Bus Service Operations Drive Cam Coordinator
Bus Service Operations
01.2011 - 01.2013
Street Supervisor
WMATA
01.2008 - 01.2011
Bus Operator/Utility Depot Clerk
WMATA
08.2002 - 01.2008
Some College (No Degree) - Printing Management
University of The District of Columbia
High School Diploma -
Ballou Senior High School
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