Derrick M. Carter
Euless
Summary
Dynamic customer service professional with proven success at a family business, where I shine in communications and operational effectiveness. Multitasking and team collaboration are my specialties, and I consistently enhance customer satisfaction while maintaining high standards. Proficient in computer applications and experienced in resolving complex inquiries, I deliver results that drive business success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Menchie's Frozen Yogurt
Euless
08.2023 - 01.2024
- Maintained cleanliness of machines to ensure optimal operation.
- Performed mopping and sweeping to uphold facility standards.
- Poured yogurt into machines for production consistency.
- Restocked toppings to provide variety for customers.
- Managed delivery orders to ensure timely fulfillment.
- Formed cakes to meet customer specifications and enhance offerings.
Customer Service Agent
Family Business
Euless
08.2022 - 10.2022
- Facilitated customer communication to address inquiries and resolve issues promptly.
- Executed transactions with accuracy, ensuring customer satisfaction.
- Utilized computer programs to enhance operational efficiency.
- Worked overnight shifts to meet business demands and support team objectives.
Cashier/Line Cook
McAlister's Deli DFW Airport
Grapevine
02.2024 - Current
- Monitored expiration dates on food items for freshness assurance.
- Participated in training sessions for new employees when needed.
- Collaborated with team members to maximize productivity and efficiency.
- Operated cash registers to process payments from customers.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Education
Trinity High School - STEM
Trinity High School
Euless, TX05.2025
Skills
- Computer proficiency
- Customer service
- Team collaboration
- Multitasking and organization
- Navigation skills
- Communication equipment operation
- Typing speed: 60 WPM
Courses Taken
Biology, Chemistry, English I, English II, Physics, Spanish I, Spanish II, Spanish III, English III, Spanish IV, Economics, Government, English
Hobbies and Interests
All aspects of commercial aviation.
Accomplishments And Activities
- Student of the month
- Top 5% percent of class
- 4.5 GPA
- Extensive English Research Project
- College Board National Recognition: African-American, Hispanic, First Generation
Certificates And Licenses
- Python Entry Level Coding, 10/01/22
- Employability Skills, Gene A. Buinger Career & Technical Education Academy, TX
Accomplishments
College Board National Recognition:
- African-American
- Hispanic
- First Generation
Student of the month
Certification
Employability Certificate, May 2025
Student Pilot License, January 2025
Languages
Spanish
Native/ Bilingual
Timeline
Cashier/Line Cook
McAlister's Deli DFW Airport
02.2024 - Current
Team Member
Menchie's Frozen Yogurt
08.2023 - 01.2024
Customer Service Agent
Family Business
08.2022 - 10.2022
Trinity High School - STEM
Trinity High School
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