Derrick Mcdowell
Easley,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
IT Services Support Specialist
Pomeroy Technologies
10.2022 - Current
- Enhanced system efficiency by troubleshooting and resolving technical issues for end users.
- Improved customer satisfaction by providing timely and accurate IT support services.
- Streamlined help desk processes, resulting in reduced response times and increased productivity.
- Managed IT inventory, ensuring all equipment was properly maintained and accounted for.
- Assisted users with password resets, significantly reducing lockout incidents and improving overall user experience.
- Served as primary point of contact for all vendor relations, maintaining strong partnerships to support company needs effectively.
- Configured hardware devices such as printers and scanners, enabling seamless integration into existing networks.
National Sales Representative
Anderson Trucking Services Inc.
07.2021 - 10.2022
- Expanded client base by establishing relationships with key decision-makers in target industries.
- Boosted sales revenues through development and implementation of targeted marketing strategies.
- Achieved consistent growth in annual sales by maintaining strong pipeline of qualified leads.
- Enhanced customer satisfaction ratings by promptly addressing concerns and providing tailored solutions for their needs.
- Maintained and organized customer database of over 30 clients nationwide.
Customer Service Supervisor
Sitel
04.2020 - 05.2021
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes for seamless customer support.
- Completed bi-weekly payroll for 20 employees
Education
No Degree - IT Essentials
DeVry University
Downers Grove, IL12.2017
Associate of Arts - Organizational Leadership
Amridge University
Montgomery, AL06.2015
Skills
- Hardware Upgrades
- Customer Service Expertise
- Component Replacements
- User Experience
- Desktop Support
- Call Center Operations
Timeline
IT Services Support Specialist
Pomeroy Technologies
10.2022 - Current
National Sales Representative
Anderson Trucking Services Inc.
07.2021 - 10.2022
Customer Service Supervisor
Sitel
04.2020 - 05.2021
No Degree - IT Essentials
DeVry University
Associate of Arts - Organizational Leadership
Amridge University
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