Derrick McGown

Delivered high-ticket consulting, team building, orientation, and leadership of 12-member team dedicated to customer success.

Key Highlights:

• Effectively addressed needs of diverse C-level clientele by cultivating productive relationships - facilitating assessment and targeting of career goals.
• Served key roles in 90+ professionals securing ideal positions.

Identified and targeted new business opportunities focused on SaaS industry - including start-ups - facilitating development of customer success functionalities.

Key Highlights:

• Collaborated with Customer Success leaders in streamlining operations, growing talented teams, and maximizing ROI.
• Selected to serve as trusted mentor and SME to new and junior team members.
• Successfully built $1M+ pipeline.

Teamed with key decision-makers to identify business opportunities and define strategies to surpass sales objectives.

Key Highlights:

• Built productive $1M+ sales pipeline via cold-calling, canvassing, and referrals - exceeding quota of $300K annually throughout tenure.
• Revived dormant accounts by re-establishing relationships with key decision-makers.

Work closely with diverse customer base of corporate, government, and non-profit entities with commitment to services excellence and satisfaction.

Key Highlights:

• Boosted revenues by $200K annually while maintaining impressive 98% contract renewal rate.
• Grew portfolio of profitable accounts through strategic prospecting and targeting of new business opportunities.
• Successfully solved unique challenges for G2000 companies in Mid-Atlantic territory - playing instrumental roles in customer success.
• Secured new and grew existing accounts with US Federal Government agencies, including Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Labor (DOL), and Department of Defense (DOD).
• Honored with MVP Award for exceptional performance in sales, client retention, and new business growth.

Continuously grew and maintained quality relationships with customers in government, corporate, and non-profit sectors.

Key Highlights:

• Contributed to customers' bottom line value with establishment of growth opportunities.
• Retained 90% of existing book of business annually while creating upsell pipeline.
• Received Rosetta Stone Performance Award for exceeding sales and business retention goals.

Liaised with potential clients to assess needs, develop attractive proposals, and deliver tailored services.

Key Highlights:

• Established and improved business pipeline with application of best cold and warm techniques.
• Strategically networked to develop productive lists of prospects.
• Commended for continuously surpassing cold calling goals weekly.

Managed over $2M worth of company enterprise client relationships in the Federal Government/Public Sector.

Key Highlights:

• Optimized client journey by working collaboratively to address individual needs.
• Enhanced business relationships with implementation of consultative approach.
• Continuously achieved top sales and ROI by partnering with team members.
• Achieved +90% renewal rate year over year.