Derrick Mclaurin
New York
Summary
Dynamic and results-driven professional with extensive experience, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and resolve issues effectively. Skilled in workflow management and employee motivation, consistently fostering a positive environment that drives team success and customer satisfaction. Also I’m a professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Overview
2026
2026
years of professional experience
Work History
Supervisor
Skyzone
New Rochelle, NY
08.2024 - Current
- Supervised daily operational activities to ensure safety and compliance with company standards.
- Trained and mentored team members on best practices and safety protocols.
- Managed inventory controls, ensuring optimal stock levels and minimizing waste.
- Implemented process improvements to enhance customer service experience.
- Resolved customer inquiries and complaints promptly, enhancing satisfaction levels.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
Party Host, Flight Crew, Cafe, Cleaning, Maintenan
Skyzone
New Rochelle, NY
02.2023 - 04.2024
- Assisted in training new employees on safety protocols and operational procedures.
- Supported daily operations by ensuring equipment was maintained and ready for use.
- Collaborated with team members to streamline workflow processes and improve efficiency.
- Monitored inventory levels and reported discrepancies to management for corrective action.
- Developed streamlined systems in work areas to increase efficiency and decrease disorganization.
- Hosted children's birthday parties.
- Opened and closed the store.
- Made sure all employees were okay and are doing the right thing.
Cook, Clean
Dos Toros
New York, NY
10.2022 - 12.2022
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Prepared and cooked menu items according to established recipes and standards.
- Collaborated with team members to deliver high-quality meals during peak service hours.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- I would set up the grill, cook and cut the food, prep other foods, clean dishes, mop and close the back.
Sales Associate, Cashier
Spirit Hallowenn
New York, NY
09.2021 - 11.2021
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Processed transactions accurately, ensuring efficient checkout procedures and customer satisfaction.
- Collaborated with team members to achieve sales goals and maintain optimal store presentation.
- Adapted quickly to new product lines and updates, providing timely information to customers.
- Managed inventory by conducting regular stock checks and restocking shelves as needed.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping environment.
- Trained new associates on company policies, sales techniques, and customer service standards.
- Sold costumes and helped customers around the store find what they need.
- Made sure the store was clean and shelves were organized.
Delivery Man, Pantry Cleaner
SYEP
New York, NY
06.2021 - 08.2021
- Delivered packages efficiently using GPS technology and route optimization software.
- Maintained vehicle cleanliness and ensured compliance with safety regulations.
- Assisted in loading and unloading deliveries to streamline operations.
- Communicated effectively with customers to confirm delivery details and address concerns.
- Adapted quickly to changing schedules and routes, ensuring timely service delivery.
Babysitter
Family
New York, NY
- Supervised children during playtime, ensuring safety and engagement in activities.
- Prepared nutritious meals and snacks, accommodating dietary restrictions as necessary.
- Assisted with homework, providing guidance and support to enhance learning outcomes.
- Organized age-appropriate games and outdoor activities to promote physical fitness.
Education
High School Diploma -
Skills
- Leadership
- Verbal and written communication
- Ms Office/ Word
- Negotiation
- Workflow management
- Team building
- Decision-making
- Staff management
- Staff discipline
Customer Service
- Professionalism
- Time management
- Multitasking
- Public speaking
- Attention to detail
- Employee motivation
- Problem-solving
- Positive attitude
- Adaptability
Timeline
Supervisor
Skyzone
08.2024 - Current
Party Host, Flight Crew, Cafe, Cleaning, Maintenan
Skyzone
02.2023 - 04.2024
Cook, Clean
Dos Toros
10.2022 - 12.2022
Sales Associate, Cashier
Spirit Hallowenn
09.2021 - 11.2021
Delivery Man, Pantry Cleaner
SYEP
06.2021 - 08.2021
Babysitter
Family