Derrick Melendez
New York,NY
Summary
Customer-savvy individual accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
7
7
years of professional experience
Work History
Runner
Live Nation
10.2022 - Current
- Maintained speed of service for food orders while minimizing errors and complaints.
- Served groups of over 300+ people ranging from event staff to the guests performing.
- Ran errands for various employees throughout company.
- Collaborated well with other food runners to deliver orders accurately.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Met face-to-face with clients of diverse backgrounds to discuss specific needs and considerations, designing unique garnishes, table settings and plate displays to suit each group's theme.
- Traveled across 100 mile-range to provide exceptional service, offering critically-acclaimed catering in various settings.
Busser
AYS Catering
06.2018 - 08.2019
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Reset and cleaned tables quickly to prepare for new customers.
- Established rapport with customers by providing friendly and attentive service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Retail Sales Leader
assurance wireless
12.2017 - 05.2018
- Assessed customer’s needs responded to questions and worked to resolve issues in a friendly, customer-first based attitude.
- Identified and resolved system and account issues by working with assured customer service representative goals.
- Trained new and current associates about existing and newly implemented policies and promotions.
- Motivated Sales associated to meet and exceed sales goals through client relations.
- Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
- Increased customer engagement to drive interest and boost sales opportunities.
Sales Representative
Safelink
05.2017 - 12.2017
- Recommended and helped customers select merchandise based upon their needs.
- Confirmed that appropriate changes were made to resolve customer’s problems.
- Worked as a team member to provide the highest level of service to customers.
- Informed customers about sales and promotions in a friendly and engaging manner.
- Verified that all merchandising standards were maintained on a daily basis.
- Managed customer accounts to secure customer satisfaction and repeat business.
Runner
Latitude45
05.2017 - 11.2017
- Wrap up after performance /concert is over
- Provided excellent customer service while meeting challenging time goals.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored food and beverage supplies, assisting with restocking when needed.
Education
High School Diploma -
Bronx School of Law & Finance
01.2016
Skills
- Patron Relations
- Product Deliveries
- Chip and Token Sales
- Supply Replenishment
- Guest Relations
- Customer Service
- Kitchen Support
- Server Support
- Strong Work Ethic
- Flexible Schedule
- Hospitality Service Expertise
- Teamwork and Collaboration
- Table Setup
- Quality Assurance
Timeline
Runner
Live Nation
10.2022 - Current
Busser
AYS Catering
06.2018 - 08.2019
Retail Sales Leader
assurance wireless
12.2017 - 05.2018
Sales Representative
Safelink
05.2017 - 12.2017
Runner
Latitude45
05.2017 - 11.2017
High School Diploma -
Bronx School of Law & Finance