Hi, I’m
Derrick Miller
Powder Springs,GA
Your most unhappy customers are your greatest source of learning.
Bill Gates
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
years of professional experience
Work History
Thermo Fisher Scientific Inc.
Customer Service Representative 2
07.2019 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Verizon Wireless
Tech Expert
06.2000 - 05.2019
Job overview
- Created innovative solutions to meet changing market demands and future growth plans.
- Developed new network hardware with advanced features and improved performance.
- Implemented process improvements to smooth development cycle and increase collaboration.
- Designed robust improvements to Area by applying technical knowledge and incorporating changes from senior staff.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Offered assistance in implementing and developing training programs.
Education
Fisk UniversityNashville, TN
B.A. from Economics
Skills
- Spreadsheets
- Microsoft PowerPoint
- Microsoft Word
- Closing Sales
- Livechat Messaging
- Customer Relations
- YouTube
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Additional Information
A+ certification
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative 2
Thermo Fisher Scientific Inc.
07.2019 - Current
Tech Expert
Verizon Wireless
06.2000 - 05.2019
Fisk University
B.A. from Economics
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