Derrick Mills
Seabrook,Texas
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
22
22
years of professional experience
Work History
Crew Leader/Supervisor
USA DeBusk Llc
11.2022 - 02.2024
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
Independent Contractor
IMS Mobile Service Group
07.2019 - 11.2022
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
Technician
Redi Services Llc
02.2019 - 07.2019
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
Customer/Technical Support Expert
Xfinity Comcast
04.2010 - 12.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
Technician/Sales Manager
Coast2Coast Wireless
03.2008 - 01.2009
- Maintained quality assurance and customer satisfaction objectives.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Organized work to meet demanding production goals.
- Tested systems, noting issues and completing preventive maintenance.
- Maintained office PCs, networks and mobile devices.
Sailor
US Navy
09.2001 - 05.2003
- Developed valuable skills in seamanship, navigation, firefighting, damage control, security measures, and first aid through rigorous training programs aboard the vessel.
- Assisted in docking procedures, effectively handling mooring lines and securing the vessel to the pier.
- Provided first aid treatment to injured personnel when necessary, stabilizing patients until medical professionals arrived on scene.
- Contributed to successful missions by performing essential tasks such as standing watch, steering, and operating deck machinery.
- Utilized advanced diagnostic tools for accurate identification of system faults, minimizing repair times significantly.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Enhanced system performance by troubleshooting and repairing electronic equipment.
- Troubleshot and resolved equipment failures to reduce operational disruption.
Education
Associate of Applied Science - IT - Computer Network Systems
ITT Technical Institute - Houston West
Houston, TX 03.2010
No Degree - Computer And Information Sciences
University of California - Los Angeles
Los Angeles, CA07.2006
Skills
- Crew oversight
- Safety Guidelines
- Multitasking and Organization
- Crew Management
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Relationship Building
- Goals and performance
- Digital electronics
Timeline
Crew Leader/Supervisor
USA DeBusk Llc
11.2022 - 02.2024
Independent Contractor
IMS Mobile Service Group
07.2019 - 11.2022
Technician
Redi Services Llc
02.2019 - 07.2019
Customer/Technical Support Expert
Xfinity Comcast
04.2010 - 12.2018
Technician/Sales Manager
Coast2Coast Wireless
03.2008 - 01.2009
Sailor
US Navy
09.2001 - 05.2003
Associate of Applied Science - IT - Computer Network Systems
ITT Technical Institute - Houston West
No Degree - Computer And Information Sciences
University of California - Los Angeles
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