Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derrick Mitchell

Aurora,IL

Summary

Experienced in processing claims in high-volume environments. Successful at managing complete claims process with minimal direction. . Capable claims representative adept at claims investigations, information review and settlement management. Positive and reliable professional with a detail-oriented and systematic approach. Bringing several years of related experience. Dedicated team player adept at managing customer service and claims processing for policyholders. Looking for a long-term position with a growth-oriented company. Resourceful Claims Representative known for high productivity and efficient task completion. Specialized skills include claim investigation, negotiation, and customer service. Excel in communication, empathy, and problem-solving to effectively manage claims and support policyholders. Committed to delivering accurate and timely resolutions in fast-paced environments. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

25
25
years of professional experience

Work History

Claims Representative

Travelers Insurance
Downers Grove, IL
09.2022 - Current
  • Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
  • Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
  • Handled customer inquiries regarding insurance policy coverage details and payment status updates.
  • Processed a high volume of claims efficiently while maintaining quality standards.
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Interpreted and applied insurance policy provisions to determine coverage for each claim.
  • Assisted claimants, providers and clients with problems or questions regarding claims.

Assistant Manager

My Chef Catering
Naperville, IL
09.2018 - Current
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Communicated with managers of other departments to maintain transparency.

Owner

Nanco Sales
Aurora, IL
07.1999 - 09.2018
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.

Education

Bachelor of Arts - History

Aurora University
Aurora, IL
06-1998

Associate of Arts - History

Waubonsee Community College
Sugar Grove, IL
06-1995

Skills

  • Negotiation
  • Consulting
  • Sales growth
  • Business planning
  • Operations management
  • Time Management
  • Coverage Determination
  • Decision-Making
  • Claims Investigation
  • Team Collaboration

Timeline

Claims Representative

Travelers Insurance
09.2022 - Current

Assistant Manager

My Chef Catering
09.2018 - Current

Owner

Nanco Sales
07.1999 - 09.2018

Bachelor of Arts - History

Aurora University

Associate of Arts - History

Waubonsee Community College
Derrick Mitchell