Derrick Mitchell
Hamilton,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Assistant Service Manager
Company Wrench
05.2023 - Current
- Met with customers to discuss service needs and offer available solutions.
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
Shift Supervisor
Cummins Inc.
07.2019 - 05.2023
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Observed each team member to carry out duties and provided constructive criticism.
- Managed communication between associates and management, addressing key issues and needs.
- Assigned each member of 4-5 person team with specific daily tasks and responsibilities.
- Upheld federal safety standards and environmental disposal protocols.
- Compiled reports on production shortfalls, accidents and equipment problems.
- Assisted customers with complaints, questions, and concerns.
- Organized evening meetings to set operations for following day and next shift crew.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Kept accurate and detailed records of personnel progress and productivity.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Implemented policies and standard operating procedures for continuous improvement.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Cultivated professional working relationships with peers and supervisors.
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives 4-5-member management team with related direct reports.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Provided personalized, friendly and knowledgeable repair & preventative services to drive customer satisfaction, increase new account production and attain each monthly target.
Logistics Coordinator
US Marine Coprs
09.2008 - 08.2015
- Coordinated dispatching of 60 drivers to accomplish daily delivery requirements
- Maintained department procedures manual detailing processing requirements for each individual account
- Worked with vendors to schedule more than 15 daily pickups and 60+ weekly deliveries
- Built a continuous improvement culture that attracted and retained high-performing employees while reducing costs.
Education
Bachelor of Applied Science - Automotive Supervision
University of Northwestern Ohio
Lima, OH06-2026
Associate of Applied Science - Automotive Technology/Diesel Technology
University of Northwestern Ohio
Lima, OH06.2019
High School Diploma - undefined
Glenoak High School
Canton, OH2008
Skills
- Preventive maintenance
- Diagnostic skills
- Maintenance procedures
- Inspecting vehicles Installing equipment
- Calibrating systems
- Scheduled services
- Ticket writing
- System repairs
- Supply ordering
- Managing parts
- Customer relations
- Troubleshooting skills
- Overseeing garage operations
- Service scheduling
- Electrical experience
- Safety awareness
- Quality assurance inspections
- Electrical repair procedures
- Optimizing engine performance
- Operating air compressors
- Hand and power tools
- Changing tires
- Preparing work orders
- Ordering supplies
- OSHA Certifications in
- Air Brakes and basic commercial tire training
- Has basic fundamental understanding and training with QuickBooks
- Also proficient with basic welding techniques
- Microsoft Outlook
- Email Software
- Job Assignments
- Microsoft SharePoint
- Microsoft Project
- Constructive Feedback
- Microsoft Excel
- Scheduling and Coordinating
- Administration and Reporting
- Employee Coaching and Motivation
- Performance Tracking and Evaluations
- Manufacturing Processes
- Interpreting Job Specifications
- Coordinating Daily Operations
- Microsoft Internet Explorer
- Microsoft Office
- Key Performance Indicators (KPIs)
- Team Member Motivation
- Technical Proficiency
- First Aid
- Work Order Analysis
- Management of Personnel Resources
- Store Opening and Closing Procedures
- Employee Performance Reviews
- Reading Comprehension
- Critical Thinking
- Time Management
- Mozilla Firefox
- Safety and Security Enforcement
- Judgment and Decision-Making
- Quality Standards
- Complex Problem-Solving
- Suggestive Selling
- Active Listening
- Operational Excellence
- Operational Evaluating
- Cherry Picker Operations
- Administrative Duties
- Production Efficiency
- Positive Learning Environment
- Motivational Leadership
- Emergency Situations
- Production Planning
- Protective Equipment Knowledge
- Instructing
- Writing
- Service-Orientation
- Monitoring
- Schedule Coordination
- Service planning
- Operational Improvements
- Operation Monitoring
- Sales Support
Timeline
Assistant Service Manager
Company Wrench
05.2023 - Current
Shift Supervisor
Cummins Inc.
07.2019 - 05.2023
Logistics Coordinator
US Marine Coprs
09.2008 - 08.2015
High School Diploma - undefined
Glenoak High School
Bachelor of Applied Science - Automotive Supervision
University of Northwestern Ohio
Associate of Applied Science - Automotive Technology/Diesel Technology
University of Northwestern Ohio
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