Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Derrick Moore

Derrick Moore

Charlotte,NC

Summary

Dynamic leader with extensive experience at Harris Teeter, adept in enhancing store profitability and team performance through innovative inventory management and strong vendor relationships. Excelled in fostering a positive work environment, significantly reducing staff turnover. Mentored and developed multiple managers to move up in the company. Skilled in customer service and operations management, consistently improving customer satisfaction and store efficiency.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Store Manager

Harris Teeter
12.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.

Co Manager

Harris Teeter
06.2013 - Current
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Dairy Manager

Lowes Foods
08.2006 - 08.2011
  • Checked department signage and confirmed proper pricing, making sure sale items accurate.
  • Developed strong vendor relationships to ensure reliable product supply and favorable pricing negotiations.
  • Spearheaded initiatives focused on enhancing employee morale, reducing turnover rates within the department.
  • Conducted regular performance evaluations of team members, providing constructive feedback for continuous improvement.
  • Enhanced dairy department efficiency by implementing effective inventory management systems.
  • Restocked cases with new merchandise and removed expired items for proper disposal.
  • Maintained an organized and visually appealing dairy section, attracting customers and promoting sales growth.

Education

Business Administration And Management

Central Piedmont Community College
Charlotte, NC

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Inventory management
  • Store merchandising
  • Retail inventory management
  • Inventory control
  • Recruitment and hiring
  • Team motivation
  • Operations management
  • Leadership development
  • Store displays
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Relationship building and management
  • Order management
  • Team development
  • Product merchandising
  • Payroll management
  • Loss prevention
  • Performance reviews
  • Maximizing profitability
  • Leading staff meetings
  • Vendor management
  • Merchandise planning

Certification

Serv safe

Hippa

Timeline

Store Manager

Harris Teeter
12.2024 - Current

Co Manager

Harris Teeter
06.2013 - Current

Dairy Manager

Lowes Foods
08.2006 - 08.2011

Business Administration And Management

Central Piedmont Community College

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Derrick Moore