Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derrick Morales

Summary

Works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Senior Escalation Specialist/Tower Climber

Transworld Network Communications
03.2020 - Current
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
  • Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
  • Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
  • Learned and followed customer service policies and procedures to meet organizational and industry standards.
  • Provided feedback on product or service improvements to better meet customer needs and expectations.
  • Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Cross-trained and provided backup support for organizational leadership.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

Manual Laborer

Agmechtronix
08.2016 - 03.2020
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Followed verbal and written instructions to properly move and ship products.
  • Observed safety regulations on job sites to minimize accidents.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Loaded and unloaded materials onto trucks and trailers.
  • Used variety of hand and power tools to complete tasks.
  • Cleaned and maintained tools, equipment and worksites.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Inspected tools and equipment to maintain safety and efficiency.
  • Operated forklift to complete various tasks.

Education

High School Diploma -

Silver High School
Silver City, NM
05.2016

Skills

    Experienced in both wireless and fiber internet connections

    Capable of troubleshooting faulty networking equipment

    Experienced in running fiber from fiber hubs to network interface devices

    Capable of splicing fiber

    Experienced in programming network equipment including access points, backhauls, cyclone timing modules, switches, power distribution units, subscriber modules, routers, and VOIPs

    Experienced with both AC and DC power systems

    Experience in climbing power poles and towers ranging from 40-300 feet

Timeline

Senior Escalation Specialist/Tower Climber

Transworld Network Communications
03.2020 - Current

Manual Laborer

Agmechtronix
08.2016 - 03.2020

High School Diploma -

Silver High School

Similar Profiles

CREATE PROFILE
Derrick Morales