Derrick Moses
Floresville
Summary
I'm a good driver with senses attuned to lateral g-forces, braking and acceleration forces being applied to my clients.
I've been told repeatedly that Im the first driver to hit a speed-bump and make it feel like we ran over a piece of paper.
Clients are priority one for me, If they request to go inside a store for a quick stop, vehicle is locked up and I follow them in there.
I can rapidly glance at digital maps and formulate a new route if needed to bypass congestion or accident zones.
Overview
16
16
years of professional experience
Work History
Driver
Texas Medical Transportation
04.2023 - 03.2024
Accounts Manager
Aaron's Sales and Lease
10.2022 - 03.2023
- I handle over 590 customer accounts, and I am responsible for their cash,debit,credit and check transactions.
- Responsible for Maintaining correct and up to date information on all accounts.
- Responsible for creating an efficient route that maximizes fuel usage and time.
- Responsible for creating and maintaining customer payment appointments.
- I open the store when the manager is late or not scheduled to work that day.
- Created strategies to expand existing customer base and increase sales.
- Worked with clients to identify optimal price and service packages.
- Improved and streamlined service to existing clients by maintaining positive, helpful approach.
- Received and processed client payments and updated accounts.
- Maintained accurate and complete records on past due accounts and collection actions.
- Partnered with area sales managers and local branches to carry out marketing initiatives.
- Served as primary contact and support for maintaining account information and opening and closing accounts.
- Generated appointments and quotes through proactive outbound prospecting and lead activity management.
- Utilized consultative approach to gain trust and confidence of customers.
- Developed and maintained solid client relationships by regularly following up on clients.
- Sustained elevated level of customer satisfaction while striving to exceed sales and profitability.
- Maintained good rapport with customers and internal departments by proactively handling complex customer issues.
- Met with clients to understand business needs and and create custom packages.
- Introduced new company products and services to existing clients to boost revenue.
- Set up and updated customer accounts with interactions, payments and personal information.
Driver
AACOG
07.2021 - 09.2022
I was talking with one of the art drivers and they convinced me to move over with them.- Was responsible for reporting any vehicle issues and keeping the inside of the vehicle sanitized. Was responsible for making sure wheelchairs and scooters were tied down properly.
- I am one of the few drivers that gets over 65 hours a week and gets assigned special assignments. Due to my driving skills, I have quite a few clients constantly requesting me as a driver as opposed to other experienced drivers.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Achieved consistently high customer scores due to exceptional service.
- Documented daily mileage, gas and other data.
- Transported riders to designated stops according to pre-determined schedules.
- Planned and executed efficient routes to optimize time and fuel costs.
- Maintained safe driving history with no critical incidents over a 10 year timeframe.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Checked vehicle after shift for damage.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Transported clients to specified destinations safely and on-time.
Driver
Texas Medical Transportation
11.2020 - 06.2021
- I was assigned a wheelchair transportation vehicle.
Every night at 7pm, my tablet got a list for the next day of pickups.
I would do a quick check of all addresses to make sure that the trips could actually be completed in the times they were assigned.
Was responsible for reporting any vehicle issues and keeping the inside of the vehicle sanitized. Was responsible for making sure wheelchairs and scooters were tied down properly. - Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
Customer Account Representative
Aaron's Sales and Lease
11.2018 - 03.2020
- I was promoted after six months to accounts. In accounts, I handled over 580 customer accounts, and was responsible for their cash, debit, credit and check transactions. Was also responsible for: A) Maintaining correct and up-to-date information on all accounts. B) for creating an efficient route that maximized fuel usage and time. C) for creating and maintaining customer payment appointments. D) for opening the store if manager was late. E) for taking over delivery position (if late or they quit, which happened often). F) for repairing furniture, computers, and maintaining company vehicles. G) For coming in on my days off, to cover for managers or sales managers that were running late.
- Methodically resolved active claims by analyzing possible discount violations, PODs, shortages, returns and related advertising.
- Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of 30 invoices monthly.
- Oversaw disputes resolution and reconciliation for over 500 client accounts.
- Routinely contacted account holders with balances over 7 days past due to resolve delinquencies.
- Interfaced with customers to bring accounts current with suitable repayment plans.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Accepted and processed customer payments and applied toward account balances.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Offered available products and solutions to meet diverse requirements.
- Reviewed accounts for delinquencies and other ongoing issues.
- Reached out to customers to assess satisfaction levels and current needs.
- Received and processed client payments, and updated accounts.
- Worked with clients to identify optimal price and service packages.
Laborer
MS Companies
10.2016 - 07.2018
- As a Machine Operator I was expected to follow SOP and QC Rules.
I was to maintain a certain output of parts per an hour.
As a Manual welder, I had to fix machine welds and identify burn through. - Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Operated pallet jacks and forklifts to load and unload supplies and materials.
- Read plans, instructions or specifications to determine work activities.
- Prepared items for transportation installing bracing, padding and strapping to prevent damage.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Operated drills and other equipment to perform light fabrication for product assembly.
- Cut materials into specified sizes for installation using tile cutters and power saws.
- Used laser measuring tools to calculate lengths, widths and heights.
- Conserved resources, reducing material use according to product specifications.
- Printed and applied shipping labels for boxes and packages according to product distribution instructions.
- Cleaned up and resupplied work areas daily for optimal team performance.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Maintained tools, equipment and work sites.
- Assisted team members with maintaining orderly and clean workspaces.
- Contributed to team culture of safety by consistently wearing proper safety gear and following standards.
- Operated tools and equipment correctly to assist with welding work.
- Listened to senior team members for instructions on new jobs and daily requirements.
- Lifted, sorted and stacked parts weighing as much as 200 pounds.
- Worked under direct supervision to handle and maintain flow of materials and products in manufacturing areas.
- Inspected, identified and delivered materials to stocking areas.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Protected company inventory by maintaining and organizing storage areas.
- Prepared parts and materials for skilled production workers to complete final assembly.
- Reported safety violations to supervisor to reduce risks and accidents.
- Palletized boxes to increase movement and shipment efficiency.
- Maintained awareness of workplace hazards, diligently following department safety protocol.
- Organized inventory, verifying supplies, tools and production materials for team.
- Operated both motorized and non-motorized material handling equipment safely to move heavy pallets.
- Transported more than 96 materials pallets between storage and production areas each day.
Landscape Laborer
Freedom Mowing And More
10.2015 - 07.2016
- I have one year experience in landscaping.
I have experience in using the zero turn without scalping the lawn.
I am also somewhat experienced in edge lining sidewalks using a weed eater.
I have also pressure washed several customers driveways.
I've taken down large trees.
I have great experience in dealing with customers and making sure they are happy with the finished cut.
I can operate any size tractor, ATV's,Forklift and man lifts.
I've also repaired small combustion engines - Planted flowers, bushes, shrubs, trees and grass.
- Operated and maintained basic landscaping equipment and vehicles.
- Removed and properly disposed of debris to maintain worksite safety.
- Trimmed around trees and bushes.
- Edged lawns and flowerbeds using gas-powered and rotary edging tools.
- Operated landscaping equipment to maintain grounds and remove trees.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Used zero-turn, traditional riding lawn mowers and self-propelled mowers to mow residential and commercial lawns.
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
- Pruned trees and bushes to improve visibility and shapes.
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
- Checked machinery and performed routine maintenance to prevent malfunction.
Laborer
Performance Contracting Industry
11.2007 - 06.2014
- Maintained clean, safe working environment by removing waste from job site prior to shift completion.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Operated pallet jacks and forklifts to load and unload supplies and materials.
- Read plans, instructions or specifications to determine work activities.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Operated drills and other equipment to perform light fabrication for product assembly.
- Cut materials into specified sizes for installation using tile cutters and power saws.
- Cleaned up and resupplied work areas daily for optimal team performance.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Maintained tools, equipment and work sites.
- Assisted team members with maintaining orderly and clean workspaces.
- Contributed to team culture of safety by consistently wearing proper safety gear and following standards.
- Operated tools and equipment correctly to assist with construction/demolition work.
- Listened to senior team members for instructions on new jobs and daily requirements.
- Assisted distribution of tools, materials and equipment to skilled workers.
- Reported safety violations to supervisor to reduce risks and accidents.
- Protected company inventory by maintaining and organizing storage areas.
- Readied sites for new crew activities by removing dust and debris.
- Maintained awareness of workplace hazards, diligently following department safety protocol.
- Managed shift equipment and materials.
- Organized inventory, verifying supplies, tools and production materials for team.
- Operated both motorized and non-motorized material handling equipment safely to move heavy pallets.
- Transported heavy equipment and specialized machinery between job sites by safely driving trucks and flatbed trailers.
- Participated in company training sessions to improve skills and boost process knowledge.
- Signaled equipment operators to facilitate alignment, movement or adjustment of machinery and equipment.
- Acted as subject matter expert to provide industry insight and assist coworkers.
- Set up equipment to maintain worksite productivity.
- Controlled traffic to protect work site integrity, crew safety and general public welfare.
Education
High School Diploma -
Durant High School
Plant City, FL05.2001
Skills
- Traffic Law Observation
- Documentation and Recordkeeping
- Clean Driving Record
- Customer Service
- Computer Knowledge(hardware and software),Knowledge of assigning static IP addresses to
57 different devices on one router - I am able to quickly learn and master multiple software
programs and am currently learning Java(trying to remove the basic programming language
from my mind) - Can safely operate a man lift, can safely operate an ATV Forklift, can safely operate a scissor lift,able to lift 300 pounds of equipment up 400ft of stairs
- Can safely operate any farm tractor up to 280hp( skidsteer and wheel)
- Have operated an excavator to lay down sewer,electrical, and water lines on personal property
- Have safely operated a bulldozer to remove earth and trees from land
- Able to use a weed eater,able to shape small bushes,edge line sidewalks, and to finish cut a small patch of yard Intermediate knowledge of safely felling trees and guiding the direction of the fall
- Intermediate knowledge of OSHA safety guidelines
- Operating a zero turn mower up to 78 inches
- Due to working in a tool room for so long I have knowledge in repairing grinders,extension cords,pencil grinders, and electric golf carts
- I have expedited freight in a 200 mile radius(non CDL Freight)
- Have freelance pulled RV”s from state to state I also have knowledge in repairing RV’s and their electrical and ac systems
- Can Drive a 6 speed F750 Water Barrier Truck
- Have repaired power cords to OSHA
standards - Highly knowledgeable in acid gear cleaning
- I ran a small night crew at Bayer Chemical
- Able to tolerate extreme heat and cold
Education and Training
other
Timeline
Driver
Texas Medical Transportation
04.2023 - 03.2024
Accounts Manager
Aaron's Sales and Lease
10.2022 - 03.2023
Driver
AACOG
07.2021 - 09.2022
Driver
Texas Medical Transportation
11.2020 - 06.2021
Customer Account Representative
Aaron's Sales and Lease
11.2018 - 03.2020
Laborer
MS Companies
10.2016 - 07.2018
Landscape Laborer
Freedom Mowing And More
10.2015 - 07.2016
Laborer
Performance Contracting Industry
11.2007 - 06.2014
High School Diploma -
Durant High School
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