Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Derrick Mosley

Dallas

Summary

Skilled in utilizing IBM, Mac, and Linux systems alongside Microsoft Excel and Office applications. Proven ability to train and motivate teams, with a solid background in customer relations and payroll processing. Achievements include Manager of the Year and membership in the Million Dollar Club, highlighting exceptional management capabilities. Willing to relocate and authorized for employment in the US.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Logistics / Transportation Specialist

KingDEM Kreationz
09.2021 - Current
  • Maintained flawless driving record free of traffic infractions.
  • Ensured high-quality customer experience by maintaining professionalism and helpfulness during client engagements at designated locations.
  • Applied defensive driving strategies to maintain a flawless accident record over two decades.
  • Maintained a high level of professionalism while representing the company during interactions with customers
  • Handled cars, vans, and trucks to execute secure transit operations.

Caregiver

01.2019 - 01.2021
  • I provided assistance and care for immediate family members battling cancer.

Inbound Sales/Marketing Associate

Holiday Inn Club Vacations
03.2018 - 01.2019
  • Advertising and marketing of new products for sales
  • Establishing call strategies to maintain production
  • Collecting and documenting information on member accounts for payments, appointments and reservations

Marketing Associate & Assistant Quality Control Associate

Talus Payment
05.2017 - 01.2018
  • 1st contact for sales process
  • Outbound calls to potential customers to set sales meeting
  • Reviewing calls for quality and accuracy
  • Assessing performance of associate individual calls

Inbound Sales Associate

Time Warner Cable
11.2015 - 08.2016
  • Managed heavy call volume using internal software and programs for sales, billing, and troubleshooting
  • Provided sales revenue from new and existing customers
  • Followed established sales process to present products and services, overcome objections, and close sales

Inbound Sales Associate

Trugreen
01.2014 - 10.2015
  • Generated new customer sales revenue as well as cross-selling and upselling current customers
  • Created sales strategy, sales ideas and formulated answers to objections to negotiate and close sales
  • Handled heavy call volume using multiple systems and software while maintaining sales reports

Assistant Manager

Silver leaf Resorts Inc
01.2006 - 01.2013
  • Managed, motivated, and coached team for call production and goals
  • Provided timeshare owners with general account information as well as scheduled sales appointments
  • Reported statistical information on team production and specific resort needs

Education

A.A.S. - IT:PC Helpdesk

Dallas County Community College District

Accounting and Marketing

University of North Texas

Accounting and Marketing

East Texas State University

Skills

  • Sales development
  • Technical troubleshooting
  • Mathematical proficiency
  • Effective communication
  • Client support and service
  • Logistics and delivery expertise
  • Selling

Certification

  • Google IT Support Certificate May 2023 to Present Computer Networking Customer Service IT Infrastructure Services IT Support Operating Systems Security System Administration Troubleshooting
  • Driver's License
  • Food Handler Certification June 2024 to June 2027
  • Forklift Certification August 2023 to August 2026 Sit down Stand up reach Motorized pallet jack

Timeline

Logistics / Transportation Specialist

KingDEM Kreationz
09.2021 - Current

Caregiver

01.2019 - 01.2021

Inbound Sales/Marketing Associate

Holiday Inn Club Vacations
03.2018 - 01.2019

Marketing Associate & Assistant Quality Control Associate

Talus Payment
05.2017 - 01.2018

Inbound Sales Associate

Time Warner Cable
11.2015 - 08.2016

Inbound Sales Associate

Trugreen
01.2014 - 10.2015

Assistant Manager

Silver leaf Resorts Inc
01.2006 - 01.2013

A.A.S. - IT:PC Helpdesk

Dallas County Community College District

Accounting and Marketing

University of North Texas

Accounting and Marketing

East Texas State University

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Derrick Mosley