Derrick Nunez
Randolph,MA
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Dedicated with proven skills in diagnosis and emergency support. Physically fit and agile with good reflexes and strong observational skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative(Call Center)
AT&T Wireless
Boston, Randolph, MA
02.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound calls, chats and emails to facilitate customer service
- Consulted with customers to resolve service and billing issues
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Security Guard Officer
South Florida Security Group
West Palm Beach, FL
01.2019 - 10.2020
- Guarded restricted areas to prevent unauthorized entry
- Patrolled and secured industrial and commercial premises to prevent intrusion.
Lifeguard
YMCA
Dorchester, MA
02.2015 - 11.2018
- Watched over swimmers to respond quickly to distress situations
- Monitored behaviors for safety violations and took steps to prevent further violations
- Participated in monthly training courses to stay up-to-date in water rescue techniques
- Maintained neat and clean pool area and clean water
- Used training and medical supplies to examine injured people and administer first aid
- Observed sections of assigned water zone of responsibility
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
Receptionist
Mason Pool
Boston, MA
05.2015 - 08.2015
- Answered and directed incoming calls using multi-line telephone system
- Served visitors by greeting, welcoming and directing to appropriate personnel
- Processed payments and updated accounts to reflect balance changes
- Scheduled and confirmed appointments.
Education
CPR & Lifeguard -
01.2023
Epa 608 1 & 2 Cert - [2021 -
01.2021
Osha Saftey Training -
06.2018
HVAC&R TECHNOLOGY -
Benjamin Franklin Institute of
Technology
Skills
- CRM Software
- Upselling Products and Services
- Verbal and Written Communication
- Spanish Fluency
- Retail Sales Customer Service
- High-Energy Attitude
Languages
Timeline
Customer Service Representative(Call Center)
AT&T Wireless
02.2021 - Current
Security Guard Officer
South Florida Security Group
01.2019 - 10.2020
Receptionist
Mason Pool
05.2015 - 08.2015
Lifeguard
YMCA
02.2015 - 11.2018
CPR & Lifeguard -
Epa 608 1 & 2 Cert - [2021 -
Osha Saftey Training -
HVAC&R TECHNOLOGY -
Benjamin Franklin Institute of
Technology