Derrick Olivas
Customer Service
Albuquerque,NM
Summary
Dynamic professional with extensive experience in warehouse operations and supply chain management at Dollar Tree Distribution Center. Proven ability to optimize efficiency and enhance customer satisfaction through effective team collaboration and strategic problem-solving. Skilled in forklift operation and adept at maintaining safety standards while minimizing product damage.
Overview
15
15
years of professional experience
Work History
Material Handler
Savers Thrift Store
04.2024 - Current
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Minimized product damage through precise handling of materials using specialized equipment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Optimized productivity with effective utilization of material handling tools.
Produce Clerk
Smith Food and Drug
12.2022 - 03.2023
- Pleasantly greeted customers and provided prompt and courteous service.
- Kept tidy and organized area to comply with cleanliness standards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Checked for outdated and overripe grocery items and removed from inventory.
- Fostered positive shopping experience, assisting customers with finding specific products and offering preparation tips.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Ensured compliance with health and safety regulations by properly handling and storing produce.
- Optimized space utilization in produce display area, allowing for wider variety of items to be showcased.
- Engaged with suppliers to resolve any issues with produce quality or delivery delays, maintaining high standard of offerings.
Assistant Manager
Dollar Tree Distribution Center
12.2019 - 05.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Oversaw daily operations to maintain store cleanliness and organization.
Assistant Manager
Good Will Inc
04.2013 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Increased sales through effective merchandising strategies and targeted promotions.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Front End Manager
Pro's Ranch Market
04.2010 - 07.2013
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees through day-to-day work and complex problems.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Evaluated employee performance and made recommendations for improvements.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Coordinated loss prevention efforts, reducing shrinkage levels while maintaining a welcoming atmosphere for shoppers.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Developed strong relationships with vendors, negotiating advantageous pricing structures for products and promotional materials.
- Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
- Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
- Implemented successful training programs for new hires, resulting in faster onboarding and increased retention rates.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
Education
Diploma - Basic
04.1987
Skills
Shipping and receiving
Production reporting
Stock management
Supply Chain Management
Project Management
Material packaging
Operations support
Optimizing efficiency
Production Scheduling
Forklift Operation
Logistics
Shipping Documentation
Manufacturing
Materials management
Warehouse operations
Supply chain distribution
Equipment operation
Loading and unloading
Quantity calculations
Warehouse Logistics
Warehouse environment safety
Order picking and processing
Type truck operations
Lifting and sorting
Forklift Operations
Timeline
Material Handler - Savers Thrift Store
04.2024 - Current
Produce Clerk - Smith Food and Drug
12.2022 - 03.2023
Assistant Manager - Dollar Tree Distribution Center
12.2019 - 05.2020
Assistant Manager - Good Will Inc
04.2013 - 07.2019
Front End Manager - Pro's Ranch Market
04.2010 - 07.2013
Rio Grande High - Diploma, Basic