Derrick Ornelas
Houston,TX
Summary
Having made a career out of exceeding customers’ expectations with concierge style service by being able to actively listen and excellent communication, multi-tasking, and prioritize steps of service always placing the customers’ needs first. Proven success providing high-quality customer service in fast-paced, high-stress environments.
Overview
21
21
years of professional experience
Work History
Server
Truluck's
01.2011 - Current
- Excellent ability to work in tandem with teammates, communicating and coordinating to deliver in timely manner for customer
- Ability to give my full attention to my customers, actively listen to their needs, and ask appropriate questions to find solutions to better serve them
- Prioritizing tasks to achieve an accurate and timely experience
- Increased profitability by reducing wasted product by collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Ability to serve the needs of multiple customers in a stressful environment during a busy shift
- Greeted and maintained relationships with regular customers
- Ensuring customer satisfaction by following up, checking to make sure their needs were met with enthusiastic customer service
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Server l Bartender l Trainer
The Palm
01.2004 - 01.2010
- Excelled in virtually all areas of restaurant: trained and oriented new hires, responsible for coordinating banquets, conferences, and other special events for up to 100+ guest following instructions provided by sales and marketing manager
- Enhanced operational efficiency by using forward thinking during slow periods to prepare garnishes and to restock supplies
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
No Degree - Business
Skills
- Provide Concierge-style customer service
- Teachable, able to learn new procedures and implement them quickly as appropriate
- Able to multitask and prioritize for more efficient service
- Work well in fast paced environment
- Team oriented
- Order accuracy
- Point-of-sale computer knowledge
- Ability to maintain a clean work station
- Create and process invoices
- Ability to find solutions to challenges
- Stocking and replenishing work area
- Item promotion
Personal Information
Title: Server Customer Concierge
Timeline
Server - Truluck's
01.2011 - Current
Server l Bartender l Trainer - The Palm
01.2004 - 01.2010
College of The Mainland - No Degree, Business
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