Derrick Ortiz
Self Employed
Whitehouse,TX
15
years of professional experience
Results-oriented General Manager skilled in team building and operational efficiency with emphasis on transferable skills. Expertise includes staff training, problem resolution, hands on troubleshooting of physical devices, and enhancing customer satisfaction. Committed to driving improvements in service quality and operational performance while exceeding customer expectations.
Work History
General Manager
1 Year 11 Months- Oversaw daily operations, ensuring efficient workflow and timely project completion.
- Managed team schedules, enhancing productivity and resource allocation.
- Developed training programs for staff, improving skills and service quality.
- Implemented safety protocols, reducing workplace incidents and enhancing compliance.
- Coordinated customer service initiatives, increasing client satisfaction and retention rates.
- Analyzed operational processes, identifying areas for efficiency improvements.
- Managed budget implementation, employee reviews, training, schedules, and contract negotiation.
- Led performance reviews, fostering employee development and engagement within the team.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste and costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Boosted employee retention by fostering positive work environment.
- Developed and executed comprehensive employee training a program, elevating staff skills and improving service delivery.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Independent Contractor
15 Years 4 Months- Managed multiple projects simultaneously, optimizing workflow efficiency and resource allocation.
- Streamlined operational processes, resulting in improved service delivery and reduced turnaround times.
- Developed tailored project plans, ensuring alignment with client objectives and timelines.
- Delivered customized solutions to clients, enhancing service quality and customer satisfaction.
- Mentored junior contractors, enhancing team skills and promoting knowledge sharing across projects.
- Evaluated project outcomes to identify areas for improvement, implementing strategic adjustments for future initiatives.
- Utilized industry-standard tools to track project progress and maintain documentation accuracy throughout engagements.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
Owner
5 Years 1 Month- Led comprehensive tree maintenance projects, enhancing client satisfaction and service quality.
- Developed tailored maintenance plans, ensuring optimal health and longevity of trees for diverse clients.
- Managed scheduling and logistics for multiple crews, streamlining operations to improve efficiency.
- Trained and mentored staff in safety protocols, equipment usage, and best practices in tree care.
- Cultivated strong relationships with clients through effective communication and personalized service approaches.
- Oversaw financial planning and budgeting for projects, ensuring profitability while maintaining high standards of service.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired, trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Fostered strong relationships with clients to boost retention rates by conducting regular feedback sessions.
- Handled problematic customers and clients assisting lower-level employees and maintaining excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to a robust reporting tool that increased operational quality.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Skills
Transferable skills
Training and coaching
Purchasing and planning
Sales expertise
Team building and management/Leadership
New business development
Customer relations
Strong communication skills
Troubleshooting expertise
Motivation
Staff training/development
Consistently meet goals
Team leadership
Sound judgment
Relationship building
Training and coaching
Change implementation
Timeline
General Manager
Ground Down Tree Service
2024.11 - CurrentRead More
Owner
Life and Knowledge Tree Maintenance
2015.04 - 2020.05Read More
Independent Contractor
Self Employed
2011.06 - CurrentRead More