Derrick Parks
El Paso,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Video Repair
Charter Communications, Spectrum
10.2021 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Sought ways to improve processes and services provided.
- Met customer call guidelines for service levels, handle time and productivity.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered constant flow of customer calls with minimal wait times.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Dish Network
09.2019 - 10.2021
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Move Coordinator
Adamas Building Services
06.2015 - 06.2019
- Handled day-to-day shipping and receiving overseeing more than 25 packages per day.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Monitored progress of tasks to provide feedback for improvement.
- Generated detailed reports on completed moves for upper management review, enabling data-driven decision-making within the organization.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Trained new team members on proper and safe use of tools and equipment.
- Ensured timely completion of moves by closely monitoring project timelines and adjusting resources as needed.
- Increased customer satisfaction by efficiently managing communication between clients, moving crews, and third-party vendors.
- Trained new hires on company policies, procedures, and best practices, increasing overall team effectiveness.
- Enforced team adherence to safety regulations and protocols.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Resolved conflicts between team members and addressed complaints or grievances.
Insurance Verification Representative
Jersey City Medical Center
06.2010 - 06.2015
- Promoted positive client relationships through empathetic communication and meticulous attention to detail during the verification process.
- Contributed to company growth by consistently meeting performance metrics for speed, accuracy, and client satisfaction in the insurance verification process.
- Reduced claim denials by thoroughly reviewing patient eligibility and coverage details.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained up-to-date knowledge of insurance policies, regulations, and industry trends to provide accurate information to clients.
- Resolved discrepancies in insurance claims by efficiently communicating with patients and carriers.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Complied with HIPAA guidelines and regulations for confidential patient data.
Customer Service Representative
Cablevision
05.2002 - 09.2010
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
Education
No Degree - Criminal Justice
Essex County College
Newark, NJHigh School Diploma -
Hudson County School of Technology
Jersey City, NJ06.2010
Skills
- MS Office
- Customer Education
- Merchandise Orders and Exchanges
- Problem-solving abilities
- Regulatory Compliance
- Administrative and Office Support
- Employee Coaching
- Office equipment proficiency
- Prioritization
- Delivery Scheduling
- Coordination
- Calm and Professional Under Pressure
- Service Upselling
- Customer Account Management
- Relationship Building
- Computer Proficiency
- Assertiveness
- Policies and Procedures Adherence
- Paperwork Processing
- Scheduling
- Active Listening
- Multi-line phone talent
- Team Development
Timeline
Video Repair
Charter Communications, Spectrum
10.2021 - Current
Customer Service Representative
Dish Network
09.2019 - 10.2021
Move Coordinator
Adamas Building Services
06.2015 - 06.2019
Insurance Verification Representative
Jersey City Medical Center
06.2010 - 06.2015
Customer Service Representative
Cablevision
05.2002 - 09.2010
No Degree - Criminal Justice
Essex County College
High School Diploma -
Hudson County School of Technology