Overview
Work History
Timeline
Derrick Provall

Derrick Provall

Saginaw,Michigan

Overview

23
23
years of professional experience

Work History

Shipping Clerk

SAWTST, LLC/Golden DALC
Golden, CO
05.2023 - Current
  • Verifying that orders are accurately filled by comparing items and quantities of goods gathered for shipment against documents; insuring that shipments are properly packaged, identified with shipping information, and loaded into transporting vehicles

Technical Support Administrator

ICE-O-Matic
Denver, CO
11.2019 - 03.2023
  • Processing Warranty Claims via Servicebench Software
  • Assisting Service Agents, Distributors and Customers with Part, Warranty, Software and Technical Issues
  • Updating and creating Technical Documents
  • Updating and creating Warranty Policy
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones

Operations Manager

Cool Distribution Inc.
Denver, CO
03.2014 - 10.2019
  • Overseeing Operations from Customer Service, Order Input, Fulfillment & Shipping
  • Answering incoming calls
  • Front Counter Parts Sales
  • Processing Customer Orders
  • Warranty Claims processing
  • Managing Customer information
  • Overseeing and maintaining Warehouse Inventory
  • Online Freight Processing, Unit preparation, Custom Packaging and Unit and small Parcel Shipping
  • Order Processing, basic AP and AR functions using SAGE software
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
  • Set, enforced and optimized internal policies to maintain responsiveness to demands

Shipping Coordinator

Great Big Color
Denver, CO
04.2013 - 03.2014
  • Custom packaging of Printed products
  • Print Quality Control
  • Package Design
  • Shipping Freight and Parcel Packages
  • Receiving functions

Inventory Team Lead

Carmel Hill Fund
Denver, CO
06.2011 - 09.2011
  • Supervising 6 person team
  • Operating and troubleshooting Bluetooth barcode scanning system
  • Overseeing Remote Inventory site

Asst.Logistics Manager

C2 Media
Englewood, CO
03.2009 - 03.2010
  • Oversee Pacing Floor Operations
  • Supervise Crew of 6 Full Time employees
  • Manage daily job logs
  • Oversee daily Shipping and receiving functions

Senior Fulfillment Supervisor

GFX International
Grayslake, IL
10.2001 - 06.2008
  • Also Served as Fulfillment Supervisor Here December 1997 - August 2000
  • Created department policy, safety procedures and manuals resulting in a 30-40% reduction in overall pack time
  • Fulfillment project planning for P.O.P
  • Advertising kits to multiple major retail chains and corporations
  • Pick and Pack Line pack-outs involving as many as 70,000 kits per project and 10,000 per day with 40% of projects using SKU bar-coding systems
  • Temporary personnel forecast, selection and training
  • Personnel evaluation, interviewing, placement and training
  • Supervised 10+ full-time employees, and 40-60 day labor temporary hires
  • Packaging input including custom carton design for signage of all types and sizes (1ft
  • – 10ft.)
  • Provided daily updates of larger projects via email and spreadsheets to project managers, salespersons and the fulfillment director
  • Tracking job progress and inventory via Excel Spreadsheets

Timeline

Shipping Clerk - SAWTST, LLC/Golden DALC
05.2023 - Current
Technical Support Administrator - ICE-O-Matic
11.2019 - 03.2023
Operations Manager - Cool Distribution Inc.
03.2014 - 10.2019
Shipping Coordinator - Great Big Color
04.2013 - 03.2014
Inventory Team Lead - Carmel Hill Fund
06.2011 - 09.2011
Asst.Logistics Manager - C2 Media
03.2009 - 03.2010
Senior Fulfillment Supervisor - GFX International
10.2001 - 06.2008

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Derrick Provall