Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derrick Purvis

Richmond,VA

Summary

An organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position, ready to help team achieve company goals.

Overview

16
16
years of professional experience

Work History

Bookseller/Retail Clerk

Barnes & Noble,Willow Lawn
10.2022 - Current
  • Performed a variety of duties related to assisting customers, cash register sales of books and merchandise, performing floor moves and display setup as well as keeping assigned areas orderly, stocked and organized, contacting customers by email and phone in reference to ordered books, sorting, stocking and transporting boxes using dolly to assist in stocking of merchandise and books on shelves, inventory management by maintaining orderly back stock and pricing of merchandise in the bookstore
  • Maintain safe working environment.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered questions about store policies and addressed customer concerns.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Increased sales and customer satisfaction through personalized servicing.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Worked with loss prevention in monitoring shopper behavior.
  • Engaged in friendly conversation with customer to better uncover individual needs.

General Merchandise Clerk - Seasonal

Barnes & Noble, Virginia Commonwealth University
10.2021 - 08.2022
  • Performed a variety of duties related to sales transactions,ordering textbooks, routinely stocking of merchandise and books on shelves, maintained orderly back stock and pricing of merchandise in the bookstore.
  • Labeled, stocked and inventoried general merchandise and reviewed expiration dates to keep items properly rotated.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Gained and maintained knowledge of general merchandise to accurately respond to customer questions and make suggestions about products and services.
  • Resolved customer complaints and escalated to store management for enhanced support when necessary to drive positive customer experiences.
  • Met or exceeded productivity standards to produce desired team and individual results.
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Helped customers select merchandise by offering multiple product options fitting specific needs.

Bookseller/Retail Clerk

Barnes & Noble, Willow Lawn
10.2019 - 03.2020
  • Performed a variety of duties related to assisting customers, cash register sales of books and merchandise, performing floor moves and display setup as well as keeping assigned areas orderly, stocked and organized, contacting customers by email and phone in reference to ordered books, sorting, stocking and transporting boxes using dolly to assist in stocking of merchandise and books on shelves, inventory management by maintaining orderly back stock and pricing of merchandise in the bookstore
  • Maintain safe working environment.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered questions about store policies and addressed customer concerns.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Increased sales and customer satisfaction through personalized servicing.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Worked with loss prevention in monitoring shopper behavior.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Online Fulfillment

Target
11.2018 - 12.2018
  • Responsible for collecting the items on guest's orders with accuracy and speed and properly prepared and packed guest orders for shipment a timely manner.
  • Selected and filled orders from stock to fulfill customer requirements.
  • Followed procedures at all times for personal and team safety.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.

Prime Now Associate

Amazon Prime Now Warehouse
05.2015 - 03.2018
  • Receiving, sorting, stocking, packing and transporting pallets and packages, Picking ordered items by using a smartphone and handheld device to scan bar codes, Assisted with the receiving of truck deliveries and packages, Inspect products for and damages and defects ensuring quality items are picked and packaged
  • Maintained safe work environment by following safety protocols
  • Developed and maintained positive working relationships across all levels of the organization.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Collaborated with team members to complete timely orders and avoid delays.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Verified product quantity and quality to determine accuracy of orders and reduce errors.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Checked inventory and selected products from specific locations based upon availability.
  • Maintained tidy and organized warehouse environment to comply with cleanliness standards.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Received returns of damaged and incorrect orders to process replacements.
  • Safeguarded products in storage to protect from spills and damages

Driver Helper - Seasonal

UPS
01.2008 - 01.2009
  • Assisted driver with loading and unloading the truc of packages weighing up to 60 pounds, Handle packages deliveriesin a expedited manner to customers in the Richmond area
  • Organized and sorted packages within the truck for intended location by using handheld scanner on information address barcode
  • Provided excellent customer service with timely deliveries, Job consisted of continual lifting, lowering and carrying packages those typically weigh 25 - 70 pounds.
  • Displayed very good communication and customer service skills.
  • Assisted driver with product or package deliveries to residential and commercial locations.
  • Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Lifted and carried packages weighing up to 60 pounds.
  • Arranged packages on truck to achieve best use of storage space and to minimize damage.
  • Prevented damage to packages and products by correctly securing loads.
  • Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
  • Used hand trucks and dollies to safely transport heavy and cumbersome packages.
  • Scanned and tracked packages for delivery accuracy and security.
  • Maintained vehicle organization and cleanliness and reported any issues to driver.
  • Used proper safety techniques and gear such as lifting straps to move items off truck.

Education

Information Systems

J. Sargeant Reynolds Community College
Richmond, VA

GED -

Woodrow Wilson High Schoold
Portsmouth, VA

Skills

  • Picker Packer
  • Warehouse Associate
  • Pallet Jack
  • Order Picking
  • Merchandising
  • Shipping & Receiving
  • Cash Handling
  • Order Picker
  • Computer Skills
  • Retail Sales
  • Financial Transactions
  • Retail Knowledge
  • Retail Transactions Processing
  • Payment Processing
  • POS Systems
  • Critical Thinking
  • Customer Assistance
  • Upselling Strategies
  • Efficient Service
  • Cash Register Operation
  • Providing Feedback
  • Warranty Programs
  • Reading Comprehension

Timeline

Bookseller/Retail Clerk

Barnes & Noble,Willow Lawn
10.2022 - Current

General Merchandise Clerk - Seasonal

Barnes & Noble, Virginia Commonwealth University
10.2021 - 08.2022

Bookseller/Retail Clerk

Barnes & Noble, Willow Lawn
10.2019 - 03.2020

Online Fulfillment

Target
11.2018 - 12.2018

Prime Now Associate

Amazon Prime Now Warehouse
05.2015 - 03.2018

Driver Helper - Seasonal

UPS
01.2008 - 01.2009

Information Systems

J. Sargeant Reynolds Community College

GED -

Woodrow Wilson High Schoold

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Derrick Purvis