Lite Sped, Fossi, Opera, Microsoft Word & power point
Derrick Rainey
Manager
Morrow,GA
Summary
Accomplished General Manager at Holiday Inn Express Hotel, adept in operations management and leadership, driving profitability and team cohesion. Leveraged problem resolution and training skills to enhance team performance and guest satisfaction, achieving significant improvements in employee satisfaction and sales. Demonstrates exceptional team leadership and operational efficiency, ensuring long-term success and loyalty from clients, vendors, and partners.
Overview
6
6
years of professional experience
Work History
General Manager
Holiday Inn Express Hotel
03.2024 - 06.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Front Office Manager
Holiday Inn Express Hotel
10.2023 - 03.2024
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Front End Supervisor
Holiday Inn Express Hotel
02.2023 - 10.2023
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
Front Office Manager
Aloft Hotel
10.2019 - 08.2022
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Front Desk Supervisor
Moxy Hotel/ AC Hotel
10.2019 - 05.2022
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Front End Supervisor
Ellis Hotel
06.2018 - 05.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Education
No Degree - Hospitality Administration And Management
Argosy University
Dunwoody, GA08.2009
Associate of Arts - Hospitality Administration And Management
Atlanta Technical College
Atlanta, GA04.2007
High School Diploma -
Fulton High School
Atlanta Ga06.1991
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Training and coaching
- Team Leadership
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members.
singing, staying to self and enjoying my life
I like to being the house or car and I would hear a song i love and start singing. My favorite song is Deliver me by Donald Lawrence and the Tri city Singers.
Staying to myself is relaxing and enjoyable for me because I can just be me.
Quote
Judge a man by his questions rather than his answers.
Voltaire
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany Culture401k matchPaid time offTeam Building / Company RetreatsPaid sick leaveHealthcare benefitsFlexible work hoursPersonal development programsAffiliations
- Atlanta United Soccer team
- Kappa Alpha Kappa Inc.
Software
Timeline
General Manager
Holiday Inn Express Hotel
03.2024 - 06.2024
Front Office Manager
Holiday Inn Express Hotel
10.2023 - 03.2024
Front End Supervisor
Holiday Inn Express Hotel
02.2023 - 10.2023
Front Office Manager
Aloft Hotel
10.2019 - 08.2022
Front Desk Supervisor
Moxy Hotel/ AC Hotel
10.2019 - 05.2022
Front End Supervisor
Ellis Hotel
06.2018 - 05.2022
No Degree - Hospitality Administration And Management
Argosy University
Associate of Arts - Hospitality Administration And Management
Atlanta Technical College
High School Diploma -
Fulton High School
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