Derrick Rome
Atlanta,GA
Summary
Accomplished Technician with a proven track record at Defender Solutions, enhancing customer satisfaction through expert troubleshooting and efficient problem resolution. Skilled in maintaining safety protocols and performing complex repairs, demonstrating exceptional attention to detail and customer service abilities. Adept at multitasking and prioritizing tasks to meet tight deadlines, ensuring quality control and OSHA compliance.
Overview
9
9
years of professional experience
Work History
Technician
Is3 Solutions
09.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Technician
Defender Solutions
03.2021 - 04.2023
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
Technician
Defender Security And Communication
06.2015 - 11.2020
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Optimized system performance thorough testing and analysis.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
Education
High School Diploma -
Fredrick Douglass High School
Atlanta, GA05.1991
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Power Tools and Equipment
- Written/Verbal Communication
- Troubleshooting
- Installation and Repair
- Maintenance and repairs
- Quality Control
- OSHA Compliance
- Assembly and production
Timeline
Technician
Is3 Solutions
09.2023 - Current
Technician
Defender Solutions
03.2021 - 04.2023
Technician
Defender Security And Communication
06.2015 - 11.2020
High School Diploma -
Fredrick Douglass High School
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