Derrick Ruffin
Help Desk
Dallas,TX
Summary
Eager and passionate cybersecurity analyst with a year of experience seeking an entry level opportunity to utilize my knowledge of network security, computer systems, and software development to ensure the safety of the organization’s digital assets.
Overview
21
21
years of professional experience
Work History
Warehouse Worker
Kraft Heinz
05.2025 - Current
- Housekeeper,I would put on my PPE, Personal Protective Equipment. Which involves my helmet,safety glasses, steal toe boots or shoes, hair net's, and gloves before I start work.
- Walk around the production line to make sure there is no food on the floor,clean up the food that is on the floor, with a broom,dust pan, and a squeegee.
- Sanitation, put on my PPE, before I get started, so that I can get the chemicals to start the sanitation.
- Clean the drains with scrub pads and a scrub brush.
Bakery Clerk
Sam's Club
04.2024 - 05.2025
- Package bakery merchandise such as Sourdough Bread,French Bread,Dinner Rolls,Ciabatta Bread, Large and Small Croissants,Chocolate,Macadamia,Oatmeal, and Candy Cookies.
- Assorted the bakery merchandise and put them in a containers.
- Assist Members with their cake and cupcake order,from the tablet or their phones.
Fulfillment Packer
Amazon
06.2021 - 07.2023
- Pulls and stacks product based on daily orders. Met specifics of customer orders in a timely manner. Keeps products separated, organized, and in good rotation. Monitors product quality frequently, reporting problems to mitigate safety issues. Operates various pieces of equipment (i.e., Bendi, palletizer, dolly loader, pallet wrapper, forklift, and electrical pallet jacks). Reports on any mechanical problems.
Photo Supervisor
Walgreens
05.2005 - 07.2021
- Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager Ensures proper merchandising, protection of store assets, and improves store sales and profitability leads and manages store team members, including recruitment, hiring, performance management.
Customer Services Manager
Walmart
09.2010 - 10.2016
- Improve customer service experience, create engaged customers, and facilitate organic growth. Take ownership of customers issues and follow problems through to resolution. Set a clear mission and deploy strategies focused on that mission. Develop service procedures, policies, and standards. Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate reports.
Education
AAS Cybersecurity Degree - undefined
Peloton College
Dallas, TX12.2025
Electronics Certification - undefined
ATI
Dallas, TX02.1996
High School Diploma - undefined
Hillcrest High School
Dallas, TX06.1990
Skills
- Leadership Skills
- Technical & critical solving
- Interpersonal Skills
- Team Player
- Money Management
- Time Management
- Improving Customer Experience
- Adaptable
- Computer Network
- Network Security
- Operating Systems
- Cloud
- Threat Knowledge
- DevOps
- Intrusion Detection
- Control & Frameworks
- Scripting
- Penetration Test
- Linux Essential
- CompTIA A Core 1
- CompTIA Network
- CompTIA Security
Certification
- CompTIA A+ Certificate
Accomplishments
- Excellent Attendance
- Grit Award
- Leadership Award
Timeline
Warehouse Worker
Kraft Heinz
05.2025 - Current
Bakery Clerk
Sam's Club
04.2024 - 05.2025
Fulfillment Packer
Amazon
06.2021 - 07.2023
Customer Services Manager
Walmart
09.2010 - 10.2016
Photo Supervisor
Walgreens
05.2005 - 07.2021
AAS Cybersecurity Degree - undefined
Peloton College
Electronics Certification - undefined
ATI
High School Diploma - undefined
Hillcrest High School