Summary
Overview
Work History
Education
Skills
Languages
References
Hobbies and Interests
Timeline
Generic

DERRICK RWIGEMERA

DUBAI

Summary

I possess significant experience in the hotel and customer service industries in the Middle East and East Africa. I have a good commercial approach to solving problems in a fast-paced environment, and my positivity enables me to fit into any workplace situation. My cultural awareness has enhanced by pursuing a job in the airline industry, where the corporation prioritized the safety and comfort of passengers among other responsibilities. I am looking forward to make a major contribution, to develop my skills and knowledge, and to prove my value in an expanding organization.

Overview

12
12
years of professional experience

Work History

FLIGHT ATTENDANT/ CABIN CREW

QATAR AIRWAYS
08.2022 - 03.2024
  • Ensuring safety and comfort of passengers throughout the flight.
  • Providing exceptional customer service and attending to passengers' needs.

FLGHT ATTENDANT/ CABIN CREW

RWANDAIR AIRLINES
04.2019 - 03.2021
  • Conducting pre-flight briefings and safety demonstrations
  • Administering first aid.

CUSTOMER SERVICE REPRESENTATIVE

BOURBON COFFEE RWANDA
11.2017 - 01.2019
  • Greet customers and offer a seat to them according to their preferences
  • Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers.

CHIEF EXECUTIVE OFFICER

SUNRISE ENTERTAINMENT STORE
01.2012 - 12.2015
  • Attending to customer queries and requests as needed for customer complaints
  • Handling deliveries and unpacking new stock.

Education

CERTIFICATE -

QATAR AIRWAYS
QATAR
09.2022

CERTIFICATE -

INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA)
KENYA
07.2016

DIPLOMA -

NAIROBI AVIATION COLLEGE
KENYA
10.2015

HIGH SCHOOL DIPLOMA -

MBAGATHI VIEW ACADEMY
KENYA
11.2011

Skills

  • Customer service
  • Problem solving
  • First aid
  • Communication
  • Cultural Awareness

Languages

French
Native language
English - Fluent
Proficient
C2
Swahili - Fluent
Proficient
C2
Kinyarwanda - Fluent
Proficient
C2
French
Beginner
A1

References

  • DENNIS SEMUTAKIRWA, BOURBON COFFEE, +250-788494790
  • ERIC MUNENE NDAMBIRI, EMIRATES AIRLINE, +971-523003061

Hobbies and Interests

  • Travelling.
  • Learning different cultures.
  • Volunteering.

Timeline

FLIGHT ATTENDANT/ CABIN CREW

QATAR AIRWAYS
08.2022 - 03.2024

FLGHT ATTENDANT/ CABIN CREW

RWANDAIR AIRLINES
04.2019 - 03.2021

CUSTOMER SERVICE REPRESENTATIVE

BOURBON COFFEE RWANDA
11.2017 - 01.2019

CHIEF EXECUTIVE OFFICER

SUNRISE ENTERTAINMENT STORE
01.2012 - 12.2015

CERTIFICATE -

QATAR AIRWAYS

CERTIFICATE -

INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA)

DIPLOMA -

NAIROBI AVIATION COLLEGE

HIGH SCHOOL DIPLOMA -

MBAGATHI VIEW ACADEMY
DERRICK RWIGEMERA