Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Derrick Smalls

7706 Loudon Dr. Fort Washington, M.d. 20744

Summary

Recently aquired securitly plus + CE Administer Microsoft Windows Pro Operating Systems, basic knowledge of security and account settings via Active Directory. Skills developed through E-learning as well as traditional. Experienced troubleshooting Microsoft 365 Office Applications. Well-versed in trouble-shooting software and hardware configuration and responding clearly to inquires via email. Maintain health of workstations, various methods to achieving performance of a workstation and internet performance using tools within a Windows operating (GUI) and via Command Prompt. Through current studies of CompTia Security +, gained knowledge of workstation vulnerabilities, host security along with technology and tools.

 

Overview

4
4
years of professional experience
3
3
Certifications

Work History

<p>Special Police Officer/Front desk Support</p>

Sectek (Contractor-American Chemical Society)
12.2016
  • Providing a customer service approach with American Chemical Society Employees and Contractors managing multiple corporate situations, responding to work related inquires and relaying this information with the correct personnel.
  • Maintain Employee/Contractors attributes,clearances,and access within both buildings using Software Management Systems. Simultaneously  incorporating a progressive approach, emailing clients, instantly rectifying any access issues.
  • Utilized a software dependent front desk, produced written clearly explained any technical issues with workstations to all tier levels 
  • Identified and submitted 70% of the buildings work orders among colleagues and earning the trust and rapport to clearly display appropriate issues with engineers and upper management.

<p>Aircraft Support Services (Joint Base Andrews - Public Trust)</p> <p></p>

Hallmark Inc. (Department of Defense) 
12.2009 - 04.2014
  • Provided aircraft deicing services to Tactical Military  (F-15,F-18,F-16) and VIP aircraft, on Naval Air Facility Transient Line-east ramp
  • Performed troubleshooting and Preventive maintenance on Aircraft Power carts and NC-10 carts before making them available for assignment to various Squadrons.
  • Executed all activities assigned in strict compliance with all Navy and Federal Aviation Administration

Education

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Emergency Management Institute - Federal Emergency Management Agency  (U.S. Department of Homeland Security) 
12.2019 -

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02.2019 -

Skills

Proficient using the role, Active Directory User and Computer's (Adding users,modify attributes and authentication) 

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Certification

Resilient Accord - Exercising Continuity Plans for Cyber Incidents (Federal Emergency Management Agency)

Timeline

Comptia Security Plus+ CE

06-2021

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Emergency Management Institute - Federal Emergency Management Agency  (U.S. Department of Homeland Security) 
12.2019 -

Resilient Accord - Exercising Continuity Plans for Cyber Incidents (Federal Emergency Management Agency)

12-2019

Introduction in Continuity of Operations (Federal Emergency Management Agency)

12-2019

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02.2019 -

Special Police Officer/Front desk Support

Sectek (Contractor-American Chemical Society)
12.2016

Aircraft Support Services (Joint Base Andrews - Public Trust)

Hallmark Inc. (Department of Defense) 
12.2009 - 04.2014

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Derrick Smalls