Derrick Smalls
7706 Loudon Dr.
Fort Washington, M.d. 20744
Summary
Recently aquired securitly plus + CE Administer Microsoft Windows Pro Operating Systems, basic knowledge of security and account settings via Active Directory. Skills developed through E-learning as well as traditional. Experienced troubleshooting Microsoft 365 Office Applications. Well-versed in trouble-shooting software and hardware configuration and responding clearly to inquires via email. Maintain health of workstations, various methods to achieving performance of a workstation and internet performance using tools within a Windows operating (GUI) and via Command Prompt. Through current studies of CompTia Security +, gained knowledge of workstation vulnerabilities, host security along with technology and tools.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
<p>Special Police Officer/Front desk Support</p>
Sectek (Contractor-American Chemical Society)
12.2016
- Providing a customer service approach with American Chemical Society Employees and Contractors managing multiple corporate situations, responding to work related inquires and relaying this information with the correct personnel.
- Maintain Employee/Contractors attributes,clearances,and access within both buildings using Software Management Systems. Simultaneously incorporating a progressive approach, emailing clients, instantly rectifying any access issues.
- Utilized a software dependent front desk, produced written clearly explained any technical issues with workstations to all tier levels
- Identified and submitted 70% of the buildings work orders among colleagues and earning the trust and rapport to clearly display appropriate issues with engineers and upper management.
<p>Aircraft Support Services (Joint Base Andrews - Public Trust)</p> <p></p>
Hallmark Inc. (Department of Defense)
12.2009 - 04.2014
- Provided aircraft deicing services to Tactical Military (F-15,F-18,F-16) and VIP aircraft, on Naval Air Facility Transient Line-east ramp
- Performed troubleshooting and Preventive maintenance on Aircraft Power carts and NC-10 carts before making them available for assignment to various Squadrons.
- Executed all activities assigned in strict compliance with all Navy and Federal Aviation Administration
Education
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Emergency Management Institute - Federal Emergency Management Agency (U.S. Department of Homeland Security)
12.2019 -
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02.2019 -
Skills
Proficient using the role, Active Directory User and Computer's (Adding users,modify attributes and authentication)
Versed in troubleshooting Microsoft 365 Business Premium Applications (Outlook,Word
Network troubleshooting via DOS commands
Certification
Resilient Accord - Exercising Continuity Plans for Cyber Incidents (Federal Emergency Management Agency)
Timeline
Comptia Security Plus+ CE
06-2021
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Emergency Management Institute - Federal Emergency Management Agency (U.S. Department of Homeland Security)
12.2019 -
Resilient Accord - Exercising Continuity Plans for Cyber Incidents (Federal Emergency Management Agency)
12-2019
Introduction in Continuity of Operations (Federal Emergency Management Agency)
12-2019
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02.2019 -
Special Police Officer/Front desk Support
Sectek (Contractor-American Chemical Society)
12.2016
Aircraft Support Services (Joint Base Andrews - Public Trust)
Hallmark Inc. (Department of Defense)
12.2009 - 04.2014