Derrick Smith
Olympia,WA
Summary
Experienced professional with a track record of delivering exceptional service and support in customer-focused environments. Skilled in resolving inquiries, managing accounts, and cultivating strong relationships. Recognized for collaborative spirit and adaptability, consistently driving team success and achieving positive outcomes. Possesses strong communication, problem-solving, and multitasking skills in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Member Service Representative III
America's Credit Union
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Sales Consultant
Tacoma Dodge Chrysler Jeep and Ram
01.2019 - 03.2020
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Stayed knowledgeable on latest automotive innovations and technological advancements through continuous training.
- Created detailed sales presentations to communicate product features and market data.
- Managed over 100 customer calls a day.
Shift Supervisor
KFC
05.2015 - 01.2019
- Ran the Restaurant by myself for two months while we had vacant management positions.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
High School Diploma -
River Ridge High School
Lacey, WA06.2016
Skills
- Customer service
- Relationship building
- Financial transactions
- Transaction processing
- Dispute resolution
- Account management
- Escalation handling
- Product recommendations
Timeline
Member Service Representative III
America's Credit Union
09.2023 - Current
Sales Consultant
Tacoma Dodge Chrysler Jeep and Ram
01.2019 - 03.2020
Shift Supervisor
KFC
05.2015 - 01.2019
High School Diploma -
River Ridge High School
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