Accomplished leader with a proven track record with Batteries Plus Corp and Franchise Groups. Consistent successful track record of building strong teams and exceeding sales and profit goals year over year. Prioritizes training and development, accountability, integrity, teamwork, respect, high ethical standards, and cleanliness. Leads by example. Utilizes humility, empathy and servant leadership combined with a strong command presence to create a positive, supportive culture and dedicated teams. Enhanced store performance by fostering a culture of excellence, leading to significant business growth. Skilled in customer service and financial/operational analysis while consistently driving revenue. Additional skills also include inventory and P&L management/ training. Loss Prevention. Electronic Device Repair. Home and auto key cutting/programming. Territory / Area Management (Retail & Commercial)
Hi, I’m
Derrick Smith
Experienced Store/ Territory Leader
Beaumont,TX
Summary
Overview
13
years of professional experience
Work History
Cobblestone Holdings LLC (Batteries Plus Franchise
Commercial Sales Manager
11.2023 - 01.2025
Job overview
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Planned, coordinated, and implemented commercial sales functions and processes.
- Optimized pricing strategies based on market analysis findings while maintaining profitability targets.
- Fostered a positive team environment, creating an atmosphere of mutual support and encouragement that contributed to improved overall performance.
- Negotiated contracts with major clients, securing favorable terms that benefited both parties involved.
- Analyzed sales data and trends to identify areas for improvement, implementing necessary adjustments for optimal results.
- Analyzed sales data and developing strategies and action plans.
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
Recharger LLC (Batteries Plus Franchise)
Director of Operations
06.2022 - 10.2023
Job overview
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Defined, implemented, and revised operational policies and guidelines.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Streamlined operations across multiple departments, resulting in enhanced efficiency and productivity through integration of advanced project management software.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Managed inventory control systems, optimizing stock levels and reducing waste.
Batteries Plus Bulbs (Corp)
Store Manager
06.2020 - 06.2022
Job overview
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set new store/ company records in key metric sales categories and employee performance.
- Won quarterly retail and commercial "store of the month" sales awards.
Tractor Supply Company
Store Manager
02.2012 - 05.2020
Job overview
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Education
Lamar UniversityBeaumont, TX
High School Diploma
University Overview
Skills
- Team building
- Training and mentoring
- Financial analysis
- Customer service
- Performance reviews
- Public speaking
- Written and verbal communication
- Sales forecasting
- Account management
- Territory management
- Customer acquisition
- Sales strategy expertise
- Commercial sales practice
- Sales operations
- Problem-solving
- Time management
- Team leadership
- Attention to detail
- Organizational skills
- Self motivation
- Adaptability and flexibility
- Electronic device repair
Timeline
Commercial Sales Manager
Cobblestone Holdings LLC (Batteries Plus Franchise
11.2023 - 01.2025
Director of Operations
Recharger LLC (Batteries Plus Franchise)
06.2022 - 10.2023
Store Manager
Batteries Plus Bulbs (Corp)
06.2020 - 06.2022
Store Manager
Tractor Supply Company
02.2012 - 05.2020
Lamar University
High School Diploma
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