Derrick Sneed
Dallas,TX
Overview
8
8
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Dallas Independent School District, DISD
Dallas, TX
10.2023 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
- Collaborated with other teachers to ensure student success.
Customer Service Delivery Team Member
KROGER DELIVERY DISTRIBUTION CENTER
Dallas, TX
04.2022 - Current
- Used and maintained tools or equipment found on commercial vehicles
- Utilized GPS systems efficiently when navigating through unfamiliar areas in order to deliver packages on schedule
- Drove vehicles with capacities under three tons to transport materials to and from specified railroad stations, plants, residences, and offices, and within industrial yards.
Customer Service
WALMART
Lancaster, TX
03.2021 - 03.2022
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Dock Assistant
WAYFAIR INC
Lancaster, TX
03.2020 - 03.2021
- Loaded and unloaded trucks with heavy materials following safety protocols
- Performed quality control checks on products prior to shipment
- Received oral instructions to determine work assignments and material and equipment needs
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Lead Benefits Consultant
AT&T
Midlothian, TX
01.2020 - 09.2020
- Provided efficient and courteous service to customers
- Support participant issues by researching multiple data sources and evaluating solutions that align with plan and legal confines
- Assisted with training and mentoring new team members.
Cashier
WALMART
Lancaster, TX
06.2017 - 08.2019
- Handled customer complaints and inquiries in a courteous and efficient manner
- Developed strong customer relationships to support satisfaction and loyalty
- Trained new cashiers in the use of cash registers and processing payments.
Education
Associate of Science - Psychology
Texas A&M University
Commerce, TX05-2024
High School Diploma In US -
South Oak Cliff High School
Dallas, TX05.2018
Skills
- Managing activities
- Supervising team
- Providing customer support
- Inbound phone call management
- Strategic marketing management
- Communication and direction
- Financial Transactions
- Service Delivery
- Effective Listening and Communication
- Computerized Maintenance Management Systems
Certification
CPR Certified
Timeline
Substitute Teacher
Dallas Independent School District, DISD
10.2023 - Current
Customer Service Delivery Team Member
KROGER DELIVERY DISTRIBUTION CENTER
04.2022 - Current
Customer Service
WALMART
03.2021 - 03.2022
Dock Assistant
WAYFAIR INC
03.2020 - 03.2021
Lead Benefits Consultant
AT&T
01.2020 - 09.2020
Cashier
WALMART
06.2017 - 08.2019
High School Diploma In US -
South Oak Cliff High School
Associate of Science - Psychology
Texas A&M University