Derrick Southam

• Assisted pharmacists in preparing and dispensing medications to patients.
• Maintained accurate inventory levels of pharmaceutical supplies and medications.
• Learned to operate pharmacy management systems for prescription processing.
• Supported customer service efforts by answering basic inquiries regarding medications.
• Utilized effective communication skills to interact with healthcare professionals and patients.
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Resolved third-party billing, computer system and customer service issues.

• Led customer service team to enhance satisfaction and resolve escalated issues effectively.
• Developed training programs for staff, improving product knowledge and service efficiency.
• Implemented cross-training initiatives among front-end staff members so that each employee could be proficient in multiple roles as needed.
• Resolved escalated customer concerns with professionalism, empathy, and swift action to preserve brand reputation.
• Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• Managed front desk operations, ensuring seamless check-in and check-out processes.
• Coordinated appointment scheduling, optimizing staff availability and client satisfaction.
• Implemented efficient filing systems, enhancing document retrieval and organization.
• Responded to inquiries, providing accurate information on services and policies.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Collected room deposits, fees, and payments.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

• Provided compassionate personal care and assistance with daily living activities to enhance patient comfort.
• Developed tailored care plans in collaboration with healthcare professionals to meet individual patient needs.
• Assisted patients with mobility, ensuring safety during transfers and ambulation.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Assisted patients with daily living activities, improving their overall quality of life.
• Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
• Assisted disabled clients to support independence and well-being.

Connecting pipelines, monitoring the amount of water, and sand filtered out of the natural gas lines.

Monitoring the pressure of the gas meters hourly and assisting hot-shot crews, fracking crews.

Reporting to company men and management personnel.