Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Derrick Spurlin

Area Supervisor
Cleveland,TN

Summary

  • Seasoned Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over Six years in the field.
  • Experienced production leader knowledgeable about food safety practices and regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives. Successful at keeping costs low and employee job satisfaction high while promoting safety and compliance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Area Supervisor

Sonic Drive In
Cleveland, TN
01.2016 - 04.2023
  • Manages, trains, and coaches Working Partners/General Managers and conducts management orientation
  • Directs and assigns employees as needed to ensure all aspects of service meet operational standards
  • Oversee multiple drive-in employees and management in performing all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards
  • Monitors management compliance of the drive-in policies and practices
  • Takes appropriate action to address employee issues and violations and immediately reports all employee issues, complaints and policy violations to my immediate supervisor
  • Review management work schedules to ensure all shifts area covered and in the best interest of the drive ins needs for proper execution
  • Monitors four drive-in cost control procedures for food, labor, paper and inventory
  • Taking immediate corrective action when necessary
  • Monitors performance of vendors
  • Audits drive-in employment-related records and payroll records
  • Also performing monthly mock NSF Audits
  • Always reinforcing the importance of placing guest needs first to drive-in management on a consistent basis
  • Responds to escalated guest requests and complaints in a respectful manner
  • Takes immediate corrective action when necessary, while monitoring store level sync report complaints ensuring each drive-in is touching base personally on every complaint
  • Recruits, interviews and hire management team members to achieve proper staffing levels
  • Develops and implements a marketing plan for region
  • Focus on year over year sales growth
  • I have been nominated three years in a row for the FAC Sonic Drive-In board
  • Continuously performing increased sales for the past 5 years in the Cleveland area
  • Promoting 4 in house General Managers
  • My focus is to create a culture within the business to train, motivate, inspire and lead my team into success
  • Developing other team members and preparing them for future advancement opportunities
  • Building bench is key to success
  • Serve Safe certified, Serve Safe Proctor, Serve Safe Instructor
  • Tracked hours and inventory usage, and prepared associated reports.
  • Processed orders and issued documentation.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

General Manager

5484
Greenville, KY
01.2010 - 01.2016
  • Focused on year over year sales increase. Starting at 750,000 yearly ending that location in two years at 1.2 million yearly sales.
  • Trained new employees on proper protocols and customer service standards.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Formulated policies and procedures to streamline operations.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Line Cook

Tumbleweed Southwest Grill
Madisonville, KY
01.2000 - 01.2010
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Grilled meats and seafood to customer specifications.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Verified proper portion sizes to consistently attain high food quality standards.

Education

Associate of Applied Science - Information Technology

Madisonville Community College
Madisonville, KY
08.2006

Skills

  • Program Leadership
  • Project Management
  • Supply Chain Distribution
  • Corrective Actions
  • Project Planning
  • Continuous Improvements
  • Loss Prevention Goals Monitoring
  • Employee Performance Management
  • Inventory Control
  • Safety Management
  • Profit Optimization
  • Work Planning and Scheduling
  • Conflict Resolution
  • Customer Loyalty
  • Multi-Unit Management
  • Company Policy Implementation

Certification

  • Serve Safe Certified, Serve Safe Instructor and Serve Safe Proctor.

Timeline

Area Supervisor

Sonic Drive In
01.2016 - 04.2023

General Manager

5484
01.2010 - 01.2016

Line Cook

Tumbleweed Southwest Grill
01.2000 - 01.2010

Associate of Applied Science - Information Technology

Madisonville Community College

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Derrick SpurlinArea Supervisor