Derrick St Julien
Houston,TX
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
7
7
years of professional experience
Work History
Patient Access Scheduler
Houston Methodist
Katy, TX
10.2023 - Current
- Scheduled patient appointments, answered phones, and responded to inquiries.
- Provided outstanding customer service while managing multiple tasks with accuracy and efficiency.
- Verified eligibility of services through various payers such as Medicare, Medicaid, private insurance carriers.
- Maintained accurate records of patient demographics, appointment scheduling, payment collections.
- Facilitated communication between physicians' offices and other departments in the facility.
- Collaborated with other healthcare professionals to coordinate patient care needs.
- Kept abreast of changes in policy and regulations affecting the department's operations.
- Adhered to HIPAA regulations by ensuring confidentiality of protected health information.
Guest Service Representative- Part Time
Tru By Hilton
Katy, TX
10.2022 - 01.2024
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manner.
- Provided assistance to guests throughout their stay.
- Resolved guest complaints in a professional manner.
- Processed payments for room charges, taxes, and other incidentals as required.
- Maintained accurate records of all transactions within the hotel software system.
- Promoted loyalty programs to encourage repeat business.
- Maintained cleanliness of lobby area and front desk counter.
Patient Access Representative
Memorial Hermann
Houston , TX
04.2022 - 10.2023
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
Loan Service Representative
Shellpoint Mortgage Servicing/ New Rez
Katy, TX
03.2020 - 04.2022
- Processed loan applications, verified customer information and calculated payments.
- Maintained accurate records of all loans and customer accounts.
- Responded to customer inquiries regarding loan status, terms.
- Prepared documents for closing loans in accordance with state regulations.
- Coordinated with lenders to ensure timely processing of loans.
- Provided assistance with resolving delinquent accounts through payment plans or other options.
- Verified accuracy of credit reports and financial statements before approving loans.
- Ensured compliance with applicable federal, state and local laws related to lending activities.
Guest Service Representative/Night Auditor
Homewood Suites By Hilton By Lafayette
Lafayette, LA
07.2018 - 04.2022
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manner.
- Provided assistance to guests throughout their stay.
- Resolved guest complaints in a professional manner.
- Processed payments for room charges, taxes, and other incidentals as required.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Organized special requests such as wake up calls, extra pillows, cribs.
- Promoted loyalty programs to encourage repeat business.
- Maintained cleanliness of lobby area and front desk counter.
Guest Services Supervisor
Sheraton Brookhollow
Houston, TX
12.2016 - 07.2018
- Managed the performance of 22 employees to make sure they were within compliance with the hotel regulations
which included the front desk staff, luggage and door attendants, PBX associates, and shuttle drivers - Assisted with training new staff members on front desk procedures and policies.
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
- Developed systems for tracking customer preferences to improve customer satisfaction ratings.
- Maintained an up-to-date knowledge of hotel services, amenities and promotions.
- Generated reports on occupancy levels, revenue figures and customer feedback.
- Promoted loyalty programs to encourage repeat business from customers.
Education
High School Diploma -
Carencro High School
Lafayette, LA05-2008
Skills
- HIPAA Compliance
- Appointment Scheduling
- Insurance Verification
- Strong Organization
- Patient Registration
- Problem-Solving
- Reservation Management
- Guest Relations
- Customer Service
- Computer Skills
- Payment Processing
- Reservation Processing
- Data Collection
- Computer Proficiency
- De-Escalation Techniques
- Credit card payment processing
- Medical terminology knowledge
- Operations Management
- Goal-Oriented
- Staff Development
- HIPAA regulations compliance
- Team Collaboration
- Multitasking and Organization
- Time Management
- Email and Phone Etiquette
- Relationship-building skills
References
References available upon request.
Timeline
Patient Access Scheduler
Houston Methodist
10.2023 - Current
Guest Service Representative- Part Time
Tru By Hilton
10.2022 - 01.2024
Patient Access Representative
Memorial Hermann
04.2022 - 10.2023
Loan Service Representative
Shellpoint Mortgage Servicing/ New Rez
03.2020 - 04.2022
Guest Service Representative/Night Auditor
Homewood Suites By Hilton By Lafayette
07.2018 - 04.2022
Guest Services Supervisor
Sheraton Brookhollow
12.2016 - 07.2018
High School Diploma -
Carencro High School