Derrick Tessier
Consumate Professional
Pittston, ME,United States
Summary
Over my forty-three years of working experience, I have fulfilled the roles assigned to me with the highest level of professionalism and integrity. I am extremely dependable and always punctual. I have served my employers and the public in both professional office environments as well as skilled trades. I believe that my track record as an exceptional employee will benefit your organization as well.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Customer Sales Associate
Lowes Home Improvment
09.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers in selecting products that best meet their needs, enhancing overall shopping experience.
- Maintained knowledge of current promotions and product features to inform customer decisions effectively.
- Collaborated with team members to create a welcoming environment, fostering customer loyalty and retention.
Construction/Painter
Ushers Painting Service
04.2025 - 09.2025
- Supervised painting projects, ensuring adherence to safety protocols and quality standards.
- Trained junior painters on proper techniques and equipment usage to enhance team efficiency.
- Developed color schemes and finishes in collaboration with clients, delivering customized solutions.
- Conducted regular inspections of painted surfaces for durability and aesthetic appeal, implementing touch-ups as needed.
Motor Vehicle Operations
United States Postal Services
06.2012 - 02.2025
- Professional Commercial Driver Class B
- Lead Union Stewart
- Collective Bargaining Agreements and Contract Compliance
- Arbitration
Individual Disability Claims Specialist
UNUM Provident Corporation
06.2000 - 05.2011
- Maintained up-to-date knowledge of changes in regulations affecting the field of disability claims processing.
- Performed detailed reviews of insurance policies to determine coverage limits and exclusions on disability claims.
- Researched discrepancies between submitted forms and existing records using various databases.
- Team leader, and mentoring coach
- High indemnity claims accuracy
- Assisted clients with return to work incentives
- Evaluated multiple sources of evidence including medical records and witness testimony to reach fair conclusions about claim eligibility.
- Reviewed medical records, statements, and other documents pertinent to the evaluation of disability claims.
- Utilized problem-solving skills when faced with difficult decisions regarding individual cases.
- Drafted letters summarizing findings from investigations into potential fraudulent activity related to disability claims.
- Assisted in developing strategies for reducing costs associated with long term disability claims.
Health Benefits Analysis
Allmerica Financial
04.1995 - 04.2000
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Participated in ongoing training to enhance own job skills and knowledge.
- Sought continuing education opportunities to stay current with industry trends.
Clerk
State of Massachusetts
03.1989 - 03.1995
- Operated office equipment including computers, printers, copiers, scanners.
- Processed payments, verified customer information and entered data into the system.
- Verified accuracy of all paperwork prior to submitting it for processing.
- Compiled data and created detailed reports for management review.
- Reconciled accounts receivable ledger regularly ensuring accuracy of billing records.
Lead First Cook
Klondike Inn Restaurant
01.1982 - 02.1994
- Supervised kitchen staff to ensure high standards of food preparation and safety compliance.
- Developed and implemented new recipes, enhancing menu offerings and customer satisfaction.
- Trained junior cooks on culinary techniques and kitchen equipment operation to improve team performance.
- Oversaw inventory management, ensuring freshness and reducing waste through effective stock rotation practices.
Education
Business Certification - Accounting
Worcester State College
Worcester, MAVFR/IFR Registered Pilot - Aviation
Amity Flight School
Worcester, MA03-1992
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Computer skills
- Friendly, positive attitude
- Time management
- Organizational skills
- Dependable and responsible
Certification
United States Registered Pilot SE IFR
Timeline
Customer Sales Associate
Lowes Home Improvment
09.2025 - Current
Construction/Painter
Ushers Painting Service
04.2025 - 09.2025
Motor Vehicle Operations
United States Postal Services
06.2012 - 02.2025
Individual Disability Claims Specialist
UNUM Provident Corporation
06.2000 - 05.2011
Health Benefits Analysis
Allmerica Financial
04.1995 - 04.2000
Clerk
State of Massachusetts
03.1989 - 03.1995
Lead First Cook
Klondike Inn Restaurant
01.1982 - 02.1994
Business Certification - Accounting
Worcester State College
VFR/IFR Registered Pilot - Aviation
Amity Flight School
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