Derrick Thompson
San Antonio,TX
Summary
Dedicated and focused U.S. Army Soldier with over 18 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Motivated, detail-oriented and adaptive team player with expertise in network systems administration, network security supervision, managerial leadership, staff training and development, customer service, and process improvements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Communications Systems Staff Sergeant
US Army
San Antonio, TX
08.2018 - Current
- Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
- Met with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
- Review project plans to plan and coordinate project activity.
- Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations.
- Developed and implemented automation architecture for land force's operational missions.
- Directed logistical training procedures to adhere to military regulations.
- Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Analyzed equipment performance records to determine need for repair or replacement.
- Installed security software to protect networks.
- Implemented and provided technical support for voice services and equipment.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Configured, monitored and maintained email applications.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Provided ongoing training to address staff needs.
- Organized manuals, multimedia visual aids and other educational materials to aid training.
- Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
- Maintained positive working relationship with fellow staff and management.
- Coordinated with vendors and company personnel to facilitate purchases.
- Conferred with network users about solutions to existing system problems.
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Increased system security and performance with proactive changes.
Communications Systems Sergeant
US Army
El Paso, TX
05.2012 - 08.2018
- Analyzed workflows and established priorities for daily operations.
- Supervised configuration of local area network, wide area network and corporate Internet system.
- Liaised with network team to configure, implement and administer LAN and WAN components.
- Recruited, trained and supervised IT department staff.
- Reviewed program plans to develop and coordinate activities.
- Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Provided troubleshooting and testing to support network.
- Installed and supported hardware and software for desktops, servers and printers.
- Monitored system upgrades, patches and new configurations.
- Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
- Performed routine troubleshooting and network monitoring.
- Managed backup, user account and helpdesk systems.
- Met with users, vendors and technicians to determine computing requirements.
- Provided friendly and professional assistance to employees, visitors and customers.
Education
Bachelor of Science - Information Technology
Colorado Technical University
Colorado Springs, CO12.2023
Skills
- Verbal and Written communication
- Decision Making
- Attention to Detail
- Supervision & Leadership
- Good Work Ethic
Certification
- CompTIA Security + Certified
- Signal-Digital Master Gunner
- TS/SCI Clearance
Timeline
Communications Systems Staff Sergeant
US Army
08.2018 - Current
Communications Systems Sergeant
US Army
05.2012 - 08.2018
Bachelor of Science - Information Technology
Colorado Technical University