Summary
Overview
Work History
Education
Skills
CEO of a Non-Profit organization
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Hi, I’m

Derrick Thompson

Columbus ,OHIO
Derrick Thompson

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

23
years of professional experience

Work History

Abbott

Customer Service Specialist
02.2015 - 08.2023

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained and managed customer files and databases.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Developed customer service improvement initiatives to decrease customer wait times.

PepsiCo

Supervisor of Factory Operations
03.2000 - 11.2015

Job overview

  • Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship.
  • Delivered factory-level communications and tactical direction and drove achievement of quality, delivery, productivity and financial performance goals and objectives.
  • Spearheaded product and process quality initiatives with full compliance to internal, industry and customer quality standards.
  • Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
  • Analyzed financial reports, assessed factory productivity and devised plans of action to build productive plant operations.
  • Created and delivered manufacturing labor cost and price input for customer quote reviews.
  • Orchestrated and maintained vibrant continuous improvement and lean manufacturing culture within factory.
  • Troubleshot equipment to reduce service calls and downtime.
  • Managed staff hiring, training and supervision.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.

Education

Ohio State University
Columbus, OH

MBA from Business Communications
06.2001

University Overview

Skills

  • Energy Conservation
  • Data Evaluation
  • Senior Leadership Support
  • Customer Relationship Management
  • Customer Relations
  • Effective Written and Verbal Communication
  • Cash Register Operations
  • Process Optimization
  • Customer Service
  • Customer Service and Assistance
  • Valid Driver's License
  • Call Centers
  • E-Commerce Strategy
  • Problem Resolution
  • Delinquency Monitoring
  • Field Operations Support
  • High-Volume Call Environments
  • Persuasive Techniques
  • Team-Building Exercises
  • Microsoft Office
  • Credit Card Applications
  • Complaint Reviews
  • Creative Solutions
  • Regulatory Compliance
  • Telephone Etiquette
  • Billing Adjustments and Refunds
  • Corrective Action Planning
  • Consultative Selling Techniques

CEO of a Non-Profit organization

CEO of a Non-Profit organization

Nationwide Freedom Fighters is a non profit about helping the community become safer and stronger. Our organization is about bringing people together in regards to a brighter future. We provide youth workshops to teach entrepreneurship and careers that are outside of the box of their surroundings. 

Availability
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Customer Service Specialist
Abbott
02.2015 - 08.2023
Supervisor of Factory Operations
PepsiCo
03.2000 - 11.2015
Ohio State University
MBA from Business Communications
Derrick Thompson