Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
KEY STRENGTHS
ADDITIONAL INFORMATION
Timeline
Generic

Derrick Thorpe

Brooklyn,NY

Summary

Dynamic and results-driven General Manager with over 20 years of experience in operations, team leadership, and customer service excellence. Proven ability to drive business growth, optimize operational processes, and lead high-performance teams. Strong background in inventory management, employee development, and strategic planning, with a commitment to fostering a positive work culture and exceeding sales targets.

Overview

25
25
years of professional experience
1
1
Certification

Work History

General Manager

Micro Center Computers and Electronics
10.2016 - Current
  • Led a high-performing leadership team in Sales, Operations, and Service, driving consistent sales growth and achieving 90% YTD in customer satisfaction for FY 2024.
  • Collaborated with District Manager and Corporate Leadership to develop and execute sales initiatives, resulting in top-tier store performance.
  • Spearheaded improvements in curbside pickup operations in response to COVID-19, enhancing customer experience and increasing operational efficiency.
  • Managed inventory processes, including daily physical counts, freight flow, and merchandising strategies.
  • Awarded Impact through Leadership Award in FY 2024 for achieving the biggest turnaround from the previous year, making the Brooklyn location a flagship store for the NYC market.

Assistant Manager

Hale and Hearty Soups
08.2013 - 10.2016
  • Managed daily operations, ensuring smooth functioning of the café while maintaining high standards of cleanliness and food safety.
  • Reduced food costs to 24% and labor costs to 15.5%, contributing to profitability.
  • Produced detailed financial reports, including P&L statements, sales projections, and payroll management.
  • Trained and mentored employees, resulting in higher performance standards and career advancement within the company.

Senior Center Manager

FedEx Office
10.2011 - 04.2013
  • Managed a team of 13 members, including Assistant Center Managers and Project Coordinators, ensuring high performance and operational success.
  • Oversaw financial reporting, including profit and loss statements, achieving monthly sales exceeding $125,000.
  • Developed customer satisfaction strategies that contributed to enhanced operational efficiency and top-tier center performance.

Retail Store Manager

T-Mobile USA
05.2009 - 10.2011
  • Built and developed a high-performing team, driving record sales figures in August and September 2011.
  • Led team training and development initiatives that improved overall sales and customer satisfaction.

Store Manager

Starbucks Coffee Company
08.2000 - 04.2009
  • Managed a high-volume store, overseeing 30 partners while driving sales from $24,000 to $36,000 per quarter.
  • Fostered a culture of employee development, mentoring team members to achieve internal promotions.

Education

B.B.A. - Business Management

Monroe College
Bronx, NY
09.2001

A.A.S. - Hospitality Management

Monroe College
Bronx, NY
08.1999

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Windows XP
  • Advanced proficiency in managing inventory and P&L reports
  • Familiar with CRM systems and data analysis tools

Certification

  • Certificate in Food Protection
  • Certificate in Front Office Procedures
  • Certificate in Housekeeping Procedures
  • Certified Classroom Learning Coach (CLC)
  • Certified Manager Coach Mentor (MCM)
  • Coffee Master

Accomplishments

  • Awarded Impact Through Leadership Award for achieving the largest turnaround in FY 2024

KEY STRENGTHS

  • Leadership & Team Management
  • Strategic Sales Planning
  • Operational Efficiency
  • Customer Service Excellence
  • Financial Reporting & Budgeting
  • Employee Training & Development
  • Inventory & Merchandising Management

ADDITIONAL INFORMATION

  • Strong interpersonal skills, with a commitment to fostering a positive work environment
  • Adept at managing high-pressure situations and meeting deadlines

Timeline

General Manager

Micro Center Computers and Electronics
10.2016 - Current

Assistant Manager

Hale and Hearty Soups
08.2013 - 10.2016

Senior Center Manager

FedEx Office
10.2011 - 04.2013

Retail Store Manager

T-Mobile USA
05.2009 - 10.2011

Store Manager

Starbucks Coffee Company
08.2000 - 04.2009

B.B.A. - Business Management

Monroe College

A.A.S. - Hospitality Management

Monroe College

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