Derrick Toney
Normal,IL
Summary
Dynamic team member at Heartland Community Services, recognized for enhancing customer satisfaction through effective conflict resolution and strong communication skills. Successfully managed multiple projects, fostering a collaborative environment and driving team success. Proven ability to prioritize tasks and adapt to changing demands, ensuring optimal performance and operational efficiency.
Overview
1
1
year of professional experience
Work History
Team Member
Heartland Community Services
03.2018 - 05.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Fostered positive work environment, leading by example and offering support to team members as needed.
Education
Associates In Science And Arts -
Heartland Community College
Normal, IL05.2019
Skills
- Customer service
- Team collaboration
- Project management
- Conflict resolution
- Inventory management
- Effective communication
- Problem solving
- Analytical thinking
- Relationship building
- Positive attitude
- Clear communication
- Flexible schedule
- Computer skills
- Sales and marketing
- Task prioritization
- Technical support
- Quality inspections
Accomplishments
- Collaborated with team of 20 in the development of Arts and Murals.
- Achieved Outstanding Efficiency through effectively helping with the less fortunate
Timeline
Team Member
Heartland Community Services
03.2018 - 05.2019
Associates In Science And Arts -
Heartland Community College
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