DERRICK WALLACE
SANTA ANA,CA
Summary
Talented Server bringing skills in order management, payment processing and upselling.
Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs.
Knowledgeable about handling special dietary requirements and general food safety standards.
Dependable server and trainer successful providing fast, high-quality customer service to guests in restaurant settings.
Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers.
Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.
Maintains focus and positive attitude in stressful situations and high-volume environments.
Motivated server, bartender, and front of house trainer with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Pelican Hill Resort
Irving Company
2015.05 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided services efficiently and with high level of accuracy allowing more tables to be turned adding up to 30% increase in revenue for each month
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs within 15 minutes of orders being placed.
- Cultivated warm relationships with regular customers encouraging them to return for future visits.
- Set positive tone for entire dining experience as first point of contact for incoming guests new staff and current staff members.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Evaluated and promptly resolved lodging facility operational issues
- Solicited and reviewed guest feedback and promptly resolved complaints
Server
Hotel Irvine
2015.05 - 2020.01
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers while also adding to guest experience.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for high end restaurant with social relevancy and intentionality
Bravo-Brio Tuscan Italian Grille
Bravo Cucina Italiana
2014.04 - 2020.01
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Monitored new server performance and offered continuous support throughout training period.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained 100% accountability of assigned equipment worth more than $5000
Education
No Degree - Marketing
Eastern Illinois University
Charleston, ILSkills
- Food Preparation
- Guest Relations
- Event Planning
- Event Preparation
- Supply Restocking
- Payment Collection
- Transaction Processing
- Charge Posting
- Payment Processing
- Staff Training
- Guest Satisfaction
- Conflict Resolution
- Reading Comprehension
- Effective Customer Service
- Social Perceptiveness
- Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Pelican Hill Resort
Irving Company
2015.05 - Current
Server
Hotel Irvine
2015.05 - 2020.01
Bravo-Brio Tuscan Italian Grille
Bravo Cucina Italiana
2014.04 - 2020.01
No Degree - Marketing
Eastern Illinois University
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