Derrick Walton
Raleigh,NC
Summary
Enthusiastic Retail and Warehouse Associate experienced in customer advocacy and complaint resolution. Achieved a 95% satisfaction rating by resolving over 250 inquiries monthly while enhancing operational processes. Focused on delivering reliable and punctual service to optimize customer experiences.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Customer Advocate
Carvana
Raleigh, North Carolina
03.2025 - Current
- Resolved over 250 customer inquiries monthly, maintaining a 95% satisfaction rating.
- Resolved customer complaints with timely, effective solutions, enhancing overall customer experience.
- Guided customers through the online car buying process from start to finish.
- Assisted customers with inquiries on vehicle purchases and financing options, facilitating informed decision-making.
- Escalated and tracked complex issues, reducing vehicle delivery resolution time by 30%.
- Loaded and unloaded vehicles onto hauler, ensuring proper placement and safety. onto hauler and inspect the car to make sure the vehicle maintains customers' satisfaction and safe to drive.Collaborated with product teams to advocate for customer needs.
- Analyzed customer feedback trends to recommend service improvements, contributing to a 5% increase in positive reviews.
- Trained new hires on customer-first policies, PPE policies and notary title information.
Warehouse/ Material Handler
Frito Lay
Raleigh, North Carolina
09.2022 - 01.2025
- Operated forklifts to transport materials within warehouse, ensuring efficient workflow.
- Loaded and unloaded trucks, ensuring safe handling of goods.
- Monitored and documented incoming and outgoing shipments, maintaining accurate inventory records.
- Used handheld scanners and warehouse management software daily to update stock/picked inventory.
- Coordinated with drivers and shipping teams to ensure timely deliveries, contributing to on-time shipment schedules.
- Conducted regular inventory checks to ensure stock levels were maintained.
- Trained new hires on warehouse procedures and equipment use, enhancing onboarding process.
Event Delivery/Set-up Organizer
Christina Party Rentals
Miami, Florida
06.2019 - 07.2022
- Organized and executed over 150 event setups annually, ensuring 100% on-time delivery and client satisfaction
- Coordinated event logistics and setup activities for seamless execution.
- Managed inventory and logistics for party rentals, streamlining processes to reduce setup time by 25%.
- Collaborated with vendors and clients to customize event layouts, increasing repeat business by 15%.
- Trained and supervised team of 8 staff, enhancing setup efficiency and ensuring safety compliance.
Forklift Operator
Coke Cola
Raleigh, North Carolina
02.2016 - 05.2019
- ● Attach identifying tags to containers or mark them with identifying information.
- ● Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
- Stacked cargo in locations such as transit sheds or in holds of ships, using pallets or cargo boards.
- ● Record numbers of units handled or moved, using daily production sheets or work tickets.
Solid Waste Services
City Of Raleigh
Raleigh, North Carolina
12.2014 - 01.2016
- Coordinated daily trash and recycling pickups for over 30,000 households, improving service reliability and satisfaction across the city.
- Used GPS tracking and route optimization software to reduce fuel consumption by 15%, cutting operational costs.
- Collaborated with coworkers to resolve service issues, enhancing customer experience and product reliability.
Warehouse Forklift Operator
PepsiCo
Garner, North Carolina
08.2013 - 11.2014
- ● Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.
- ● Sorted cargo by size and destination to enhance loading and unloading efficiency.
- ● Stacked cargo in designated locations such as transit sheds or holds of ships, ensuring proper organization and accessibility.
- ● Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
- ● Attach identifying tags to containers or mark them with identifying information.
- ● Recorded units handled or moved on daily production sheets to maintain accurate inventory tracking.
Cashier / Stocker
Harris Teeter
Raleigh, North Carolina
07.2012 - 07.2013
- ● Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- ● Issue receipts, refunds, credits, or change due to customers.
- ● Assisted customers by providing information and resolving complaints to enhance customer satisfaction.
- ● Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- ● Process merchandise returns and exchanges.
- ● Maintained clean and orderly checkout areas, completing general cleaning duties to ensure a welcoming environment.
- ● Organized and arranged merchandise on shelves to ensure visibility and accessibility., and mark prices on shelves and items.
Education
High School Diploma -
Wakefield High School
Raleigh, NC07-2013
Skills
- Customer advocacy
- Complaint resolution
- Customer support
- Relationship building
- Vehicle financing
- Data analytics
- Process improvement
- Time optimization
- Task coordination
- Inventory control
- Team management
- Problem-solving
- Detail orientation
- Event planning
- Problem resolution
Certification
Forklift
Timeline
Customer Advocate
Carvana
03.2025 - Current
Warehouse/ Material Handler
Frito Lay
09.2022 - 01.2025
Event Delivery/Set-up Organizer
Christina Party Rentals
06.2019 - 07.2022
Forklift Operator
Coke Cola
02.2016 - 05.2019
Solid Waste Services
City Of Raleigh
12.2014 - 01.2016
Warehouse Forklift Operator
PepsiCo
08.2013 - 11.2014
Cashier / Stocker
Harris Teeter
07.2012 - 07.2013
High School Diploma -
Wakefield High School